Coordonnateur/Coordonnatrice Service à la Clientèle et Exploitation, Poste à Temps Plein/ Marshalls Complexe Pointe-Claire

The TJX Companies, Inc.; Pointe-Claire; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Exclusive store discounts

Comprehensive training and development

Associate and Family Assistance

Job summary

Marshalls in Canada is seeking a Retail Store Coordinator to lead team initiatives and deliver exceptional customer experiences in a fast-paced environment. You will guide staff, improve store operations, and maintain standards across merchandising, service, and back-room processes.

The role emphasizes collaboration, training, and on-brand presentation to support business growth. Experience in retail with strong communication and task management skills is preferred.

Qualifications

• 1–2 years in retail or service experience is preferred.
• Strong grasp of customer needs and operational processes.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Drive operational excellence in visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations with clear updates and team alignment.
• Plan and prioritize tasks while training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service to promote collaboration.
• Create eye-catching merchandise displays to enhance the store’s brand and value strategy.

Job description

Marshalls

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Enjoy exclusive discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.

What You’ll Do:

• Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
• Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement.
• Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

About You:

• Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
• Team Collaboration – A collaborative mindset that fosters effective teamwork and positive relationships.
• Task Management – Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges.
• Communication and Time Management – Strong communication and time management skills for clear information sharing and effective prioritization.

Additional Information:

Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Échelle des salariales horaires: $18,60-$23,25 / Heure * Il s’agit ici de l’échelle salariale à l’embauche prévue, ce qui ne représente pas nécessairement l’échelle salariale complète pour le poste. Le taux de rémunération offert pourrait être supérieur à l’échelle salariale affichée en raison de plusieurs facteurs, notamment des compétences pertinentes, l’expérience, et les exigences du marché du travail local.

Address:

6321 Autoroute Transcanadienne

Location:

CAN Marshalls Store 0777 Pointe Claire QC