COORDINATOR TRAINING & DEVELOPMENT

Division & Section: Solid Waste Management Services & SWM Strategic Initiative & Workforce Planning
Work Location: City Hall - 100 Queen Street West 25th Floor East Tower

Job Type & Duration: Full-time, Temporary Vacancy (12 month)

Salary: $87,800.00 - $116,745.00, TM1473, wage grade 6.0.

Shift Information: 35 hours per week, Monday to Friday

Affiliation: Non-union

Number of Positions Open: 1

Posting Period: 16-APR-2025 to 30-APR-2025

To coordinate the development and implementation of the Division's comprehensive training and development strategies, ensuring the appropriate fiscal, human, and physical resources are in place to effect staff development and training delivery support.

Major Responsibilities:

• Develop and implement detailed plans and recommend policies/procedures regarding program specific requirements.
• Conduct research, design, develop, and manage learning initiatives to ensure that such research takes into account developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government.
• Provide input into and administer assigned budget, ensuring expenditures are controlled and maintained within approved budget limitations.
• Identify, develop, and conduct training needs assessments using assessment methodologies. Make strategic recommendations to ensure training and development contribute to performance excellence and organizational development.
• Supervise project teams that initiate, develop, and implement policies/programs and City-wide initiatives. Recruit the project team and develop project plan/timelines; ensure effective teamwork, communication, high standards of work quality, and organizational performance.
• Lead, coordinate, and participate on multidisciplinary project teams, maintain professional relationships with other organizations and divisions. Represent the division in meetings and initiatives with other divisions, service providers, and other orders of government.
• Participate as a member of the management team in leading the Division through strategic training and development initiatives that promote a high level of organizational effectiveness and establish an ongoing training path for future years.
• Prepare reports for managers and the director, making recommendations on changes in operational processes, including appropriate staffing levels and resource allocation.
• Deal with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigations of a confidential nature.
• Ensure high quality customer service through improvement strategies including communications, training, public education, technological improvements, and best practices.
• Make recommendations to Divisional Senior Management regarding training and development and participate in the implementation of related policies.
• Develop and ensure appropriate information and communication strategies and/or dissemination briefings to Senior Management.
• Develop training plans and other planning processes to ensure operational effectiveness based on the thorough understanding of divisional business cycles and processes.
• Develop and implement a divisional staff training plan that includes the development of skills profiles for all positions, identification of skill gaps, and the development and evaluation of training plans that contribute to organizational development.
• Ensure legislative, policy, and procedural changes are integrated with the overall training and staffing plans and programs.
• Coordinate the development and delivery of training based on corporate strategic direction and Divisional priorities, service standards, and objectives; develop comprehensive reports related to the design, implementation, delivery of training.
• Research, evaluate, and identify potential training providers.
• Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.
• Design the development of computerized tracking processes to monitor course attendance, course completion, and report to the management team on achievement of targets.
• Develop and coordinate the evaluation of training programs to monitor and improve quality and effectiveness.
• Deliver, implement, facilitate, and evaluate training and development programs with the use of divisional and packaged software.
• Coordinate the collection and conduct analysis of evaluation data and needs assessment data.
• Identify, develop, and implement communication and promotional strategies and material to support Divisional initiatives and staff training and development.
• Coordinate the development and distribution of documentation and maintain training information on the website.

Key Qualifications:

• Post-secondary degree or diploma in human resources or a field relevant to training and development, adult training/education, or equivalent combination of education and experience.
• Considerable experience in an HR Environment developing, facilitating, and conducting training related to Leadership Development, Succession Management, new employee onboarding, and program specific training.
• Considerable experience identifying training needs and conducting research to develop training programs, including but not limited to leadership development and onboarding.
• Considerable experience designing, producing, and evaluating training and training materials for a variety of learners in both traditional and online formats. Knowledge of e-learning software such as Articulate Storyline and Adobe suite to facilitate material development.
• Experience leading workgroups and/or supervising in a unionized environment.
• Knowledge of adult education principles and practices and training and evaluation methodologies.
• Knowledge of management/supervisory and business best practices.
• Knowledge of organizational effectiveness principles and how they relate to divisional training and development initiatives.
• Knowledge of Public Health and relevant legislation, corporate policies, and Divisional philosophies.
• Knowledge of applicable collective agreements and legislation in the areas of Accessibility, Human Rights, Employment, and Occupational Health and Safety.
• Ability to learn new IT systems (e.g. e-learning management, electronic tracking systems, etc.) to support the development, implementation, and tracking of training.
• Ability to prepare reports and presentation materials using Microsoft Office Suite including Word, Excel, and PowerPoint.
• Ability to provide training occasionally on evenings and weekends and to travel to different work locations when required.
• Excellent leadership and interpersonal skills to deal effectively with staff, all levels of management, and internal/external service providers.
• Excellent analytical and critical thinking skills to evaluate and make recommendations to enhance or develop new training and/or programs.
• Well-developed organizational skills and the ability to handle multiple projects simultaneously to meet established deadlines.
• Superior oral and written communication skills with the ability to interact with employees, divisional and corporate staff, and senior management.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the online application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.