Coordinator, Tenant Support

City of Guelph; Guelph; Hybrid; CAD 78,000 - 97,000; Full time

Benefits offered by this job

Paid vacation days

Paid personal days

OMERS pension with employer matching

Extended health and dental

Employee Assistance Program

Parental leave top up

Tuition assistance

Employee recognition

Job summary

City of Guelph is seeking a Coordinator, Tenant Support in the Community and Affordable Housing division. The role supports tenants navigating rental housing by-laws and aids in housing stability, coordinating with City divisions and community partners for effective outcomes.

Reporting to the Manager, this role emphasizes plain-language education, data tracking, and cross-department collaboration while aligning with the Corporate Strategic Plan and values.

Qualifications

• Experience with housing affordability and stability.
• Understanding of Municipal Act, Planning Act and related legislation.
• Ability to explain complex laws in plain language.
• Ability to work with diverse communities and partners.
• Strong written and verbal communication skills.

Responsibilities

• Provide one-on-one tenant support on RTA/LTB processes and notices.
• Explain City processes and connect tenants with Enforcement Officers.
• Develop plain-language materials for landlords and tenants.
• Identify tenants at risk and link to resources.
• Maintain case notes and support data-driven program improvements.
• Review planning applications for by-laws applicability and completeness.
• Monitor by-law implementation and identify gaps.
• Build relationships with legal clinics, housing providers and partners.
• Prepare reports and updates for senior leadership and Council.
• Collaborate with Communications on public resources.

Skills

Tenant support

Housing policy

Communication

Report writing

Interpersonal skills

MS Office

Data entry

Collaboration

Education

Post-secondary in Planning/Health

Tools

AMANDA

MS Office suite

Job description

Job Summary

Service Area: Office of the CAO Department: Strategic Initiatives and Intergovernmental Services Work Location: City Hall, 1 Carden Street Work Mode: Hybrid Job Type and Duration: Permanent, Full Time Vacancy Position Availability: 1 existing vacant position Salary Range: $77,548.02 - $96,935.02Affiliation: Non-Union Posting Period: August 20, 2026 to September 7, 2026 11:59 p.m.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position Overview

Resumes are being accepted for the position of Coordinator, Tenant Support in the Community and Affordable Housing division of the Strategic Initiatives and Intergovernmental Services department. Reporting to the Manager of Community and Affordable Housing, the successful candidate will work collaboratively with municipal divisions including Operations, Legal Services, Communications, Planning and Building Services, and Corporate and Community Safety. The Coordinator, Tenant Support provides direct assistance to tenants navigating municipal by-laws related to rental housing. The role promotes housing stability, improves tenant access to accurate information, and enhances coordination between the City, tenants, property owners, and community partners.

Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Provide one-on-one support to tenants regarding the Residential Tenancies Act (RTA), Landlord and Tenant Board (LTB) processes, N13/N12 notices, maintenance and repair issues as it relates to municipal rental housing by-laws.
• Support tenants experiencing property standards or safety concerns by explaining City processes and connecting them with Municipal Enforcement Officers.
• Develop plain-language education materials to support landlords and tenants.
• Identify tenants at risk of eviction and provide early intervention by connecting them to appropriate resources.
• Maintain accurate case notes, track trends, and support data-driven recommendations for program development and policy improvements.
• Research Provincial legislation related to housing such as the Municipal Act, Planning Act and the Residential Tenancies Act, and gather pertinent information to inform the implementation of various housing-related municipal by-laws.
• Review planning applications for demolition and conversion using guidelines and screening forms and determine whether municipal by-laws apply and identify that required information has been provided, and application is complete.
• Monitor implementation of the municipal rental housing by-laws and identify gaps and/or opportunities for improvement.
• Proactively identify strategies and ensure a coordinated, cross-departmental approach to issues impacting tenants.
• Build and maintain relationships with legal clinics, housing providers, social service agencies, and community partners.
• Prepare reports, briefings, and updates to senior leadership and Council on tenant issues, trends, and program outcomes.
• Collaborate with Communications to create accessible public resource materials.
• Perform other related duties as assigned.
• Represent City of Guelph in community initiatives, planning tables, steering committees, etc.
• Provides expertise that will meet future local needs related to community and affordable housing needs and stability.
• Performs other duties as assigned which are directly related to the responsibilities of the position.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through post-secondary education in Planning, Health or Human Services or closely related discipline, and experience in housing affordability and stability issues and best practices. Candidates with an equivalent combination of education and experience may be considered.
• Understanding of the role of Consolidated Municipal Service Managers in relation to housing and housing stability in Ontario.
• Collaborate with internal departments to create accessible public resource materials.
• Understanding of a human rights based-approach to housing
• Experience working with diverse populations, including individuals and families living in affordable or subsidized housing environments, with the ability to interact respectfully, professionally, and empathetically while supporting a broad range of social, economic, and housing-related needs.
• Understanding of the Provincial legislation related to housing such as the Municipal Act, Planning Act and the Residential Tenancies Act, as well as the roles and responsibilities of Provincial tribunals, the Landlord and Tenant Board (LTB) and their processes, eviction prevention, and tenant rights.
• Knowledge of municipal Rental Renovation Licensing, Rental Replacement permitting, Lodging House, Property Standards, Lot Maintenance, and related by-laws.
• Ability to explain complex legislation in plain language.
• Excellent interpersonal skills with the ability to build trust and work with diverse communities.
• Excellent communication skills, including report writing and documentation.
• Ability to maintain confidentiality and handle sensitive information.
• Intermediate computer skills in data entry, word processing and other pertinent software, i.e. MS Office (Outlook, Word, Excel, PowerPoint), AMANDA.
• Understanding of social determinants of health and systemic barriers affecting tenants.
• Knowledge of community agencies, supports, and legal resources in the City of Guelph
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to build and maintain strong, collaborative relationships with internal divisions, other levels of government and community stakeholders.
• Excellent interpersonal skills including the ability to effectively communicate with elected officials, government departments, all levels of management, staff and the general public.
• Ability to work collaboratively as part of a larger multi-disciplinary, inter-departmental team
• Extensive computer experience in a Windows environment utilizing MS Office software

Notes

Applicants are required to demonstrate in their application how their qualifications match those specified above. Assessments based on all of the objectives and qualifications listed above will be a part of the interview, written and/or practical test and reference checking.

Hours of work

35 hours per week, Monday to Friday, between the hours of 8:30 a.m and 4:30 p.m. This position is eligible for hybrid and flexible work arrangement options (as per current corporate policy).

Hiring Process Transparency

The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & Accessibility

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.