Coordinator, Student Recruitment

OCAD University; Toronto; Hybrid; CAD 57,000 - 76,000; Full time

Benefits offered by this job

Hybrid work arrangements

Equity and inclusion focus

Job summary

OCAD University is seeking a Coordinator, Student Recruitment to support domestic and international learner recruitment in Ontario and Canada. The role involves managing agent partnerships, answering inquiries, advising prospective students, and coordinating events and campus tours.

Hybrid work arrangement with on-campus responsibilities three days per week; compensation includes a base salary and benefits. Requires experience in student recruitment and a commitment to equity and accessibility.

Qualifications

• Post-secondary degree or equivalent, preferably in fine art & design.
• Three (3) years of progressive post-secondary student recruitment or student services experience.
• Knowledge of Ontario, Canadian and international secondary and post-secondary school systems.
• Strong computer skills with Microsoft 365 and Adobe Creative Suite.
• Familiarity with CRM/database applications and web management software.

Responsibilities

• Oversee international recruitment initiatives by managing agent partnerships and onboarding.
• Respond to inquiries and support contract negotiations with recruitment partners.
• Coordinate agent evaluations and surveys to drive evidence-based decisions.
• Plan and execute familiarization tours and fly-in events for agents and partners.
• Provide advising to prospective students and families about programs, admissions, and portfolio requirements.
• Collaborate with the National Student Recruitment lead on school visits and information sessions.
• Represent OCAD U at recruitment events across Ontario, Canada and internationally.
• Develop recruitment outreach with language schools and targeted campuses.
• Support data entry, reporting, and content creation for recruitment initiatives.
• Assist Admissions & Recruitment in planning events and campus tours.

Skills

Public speaking

Interpersonal communication

Travel flexibility

Relationship building

Education

Post-secondary degree or equivalent (fine art/design)

Tools

Microsoft 365

Adobe Creative Suite

Job description

OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, the original owners and custodians of the land on which we live, work and create. OCAD University, Canada’s largest and oldest art and design university, is a vibrant community of bold, curious and compassionate artists, designers and scholars who are imagining and creating a joyful, equitable and sustainable world. The University is an internationally renowned hub for art, design, digital media, research, innovation and creativity, and arts administration. It embraces collaborative and interdisciplinary approaches to change-making through art, design-thinking curriculum and research, making OCAD U a local, regional, national and global leader in art and design. It is an exciting time to join the OCAD U community as the University is at a key stage in its institutional transformation, with the implementation of its Academic and Strategic Plan and guiding principles — driving positive impact; decolonization, indigenization and equity; environmental sustainability; emerging as a vibrant hub; student centered approaches; innovation in learning teaching and research; and financial stewardship. Reporting to the Manager, Student Recruitment the Coordinator, Student Recruitment plays a key role in supporting student recruitment agencies, networks, and partners who contribute to the university in accomplishing its strategic enrolment goals. The Coordinator supports student recruitment programs and services that welcome domestic and international learners in Ontario and Canada. The Coordinator represents OCAD U at various recruitment functions, in-person and virtually, and develops communication materials to provide information and counselling to future OCAD U students.

Summary Of Responsibilities

• Support the Manager, Student Recruitment and Manager, Business Strategy in international recruitment initiatives by overseeing agent partnerships, including responding to inquiries, onboarding and training, and maintaining stakeholder relationships.
• Support the Manager, Student Recruitment and Manager, Business Strategy in agent-related recruitment initiatives, including managing inquiries, supporting contract negotiations and developing and monitoring terms and conditions
• Coordinate and administer the annual agent evaluation and assessment surveys to drive evidence-based decision-making that strengthens recruitment goals, priorities and outcomes
• Oversee the coordination and execution of familiarization (FAM) tours and fly-in events for international agents and recruitment partners to strengthen relationships and support recruitment efforts
• Provide one-to-one advising and respond to telephone, email, virtual, and in-person inquiries from prospective students, parents/guardians, and educators, offering timely, accurate, and accessible information about OCAD U's programs, admissions requirements, portfolio preparation, and application process.
• Work with the Lead, National Student Recruitment, to plan, coordinate, and participate in, student recruitment initiatives and events, both in-person and virtual, including school visits, portfolio reviews, information sessions, program events, and liaison workshops
• Represent OCAD U at various virtual and in-person recruitment events (e.g. high school visits, presentations and panels, university/pathways fairs, portfolio reviews etc.) across Ontario, Canada, and internationally, providing prospective students with all necessary information about the University (e.g. admissions information, academic entrance requirements, portfolio building support, scholarship information, campus and Toronto life, etc.)
• Support the Lead, National Student Recruitment in expanding and executing recruitment strategies for the onshore international student population in Canada by leveraging partnership opportunities with local language schools through targeted recruitment outreach (campus tours, webinars, info sessions)
• Support and propose new student recruitment strategies for the University’s recruitment enrolment targets and objectives through data entry, research proposals, report writing, presentation building, content creation and administrative work
• Work collaboratively with the Admissions & Recruitment (A&R) team to plan and deliver recruitment events, engagement activities, and campus tours for prospective students, including Open House, Graduate Open House, National Portfolio Day, Grad Ex, graduate fairs, portfolio reviews, and other special initiatives that showcase the OCAD U experience and student life.
• Track, monitor and report on the effectiveness of undergraduate and graduate student recruitment activities, including recruitment visits and surveys, by recording, analyzing, and compiling data and reports through the Client Relationship Management (CRM) system
• Maintain and expand the database of departmental contacts, including high schools (teachers and counsellors), post-secondary institutions, recruitment agencies, and community or industry partners
• Ensure recruitment activities are aligned with established structures, policies, and service standards, while advancing diversity, equity, inclusivity, and accessibility (DEIA) across programs, services, and communications
• Represent OCAD U in various inter-university recruitment committees and networks (e.g. Ontario University General Committee Student Recruitment, Art & Design Universities Canada etc.) and maintain up-to-date knowledge of post-secondary student recruitment trends and practices as required
• Support overall A&R planning, events and communications for domestic and international students to support the university’s enrolment targets, objectives and strategic plan

Qualifications

• Post-secondary degree or equivalent, preferably in fine art & design
• Three (3) years of progressive post-secondary student recruitment or student services experience
• Knowledge of Ontario, Canadian and international secondary and post-secondary school systems
• Excellent computer skills, including proficiency with Microsoft 365 and Adobe Creative Suite applications and the ability to create and maintain professional documents, forms, templates, and presentations
• Working knowledge of web management software and familiarity with CRM/database applications
• Ability to create accessible documents, PDFs and videos using Yuja
• Ability to host and provide technical support to online events
• Familiarity with databases, with a demonstrated ability to learn in-house programs and systems; working knowledge Client Relationship Management software (e.g. CRM Recruit) required
• A demonstrated strength and comfort with public speaking and an ability to present detailed information clearly and promote the university in a positive manner
• Demonstrated commitment to the principles of equity and diversity, and experience promoting a respectful work and learning environment for students, staff and faculty
• A demonstrated commitment to the needs and interests of a diverse population of potential students
• Proven judgment, diplomacy, tact and strong interpersonal as well as oral and written communication skills
• Excellent research and analytical skills, and demonstrated organization and attention to detail
• Proven ability to work independently and collaboratively while managing diverse priorities in a fast-paced environment
• Must be willing and able to travel, as required
• Possession of a valid Ontario G Class driver’s license required
• Flexibility in work hours; must be willing and able to work occasional evenings and weekends, as required

This posting is for an existing vacancy.

Mode of Work: Hybrid, 3 days per week

Compensation: Hiring Range - $57,486.45 to $65,772.56 per annum, commensurate with experience, plus benefits; Salary Range - $57,486.45 to $75,566.13 per annum.

Hours of Work: Monday to Friday, 35 hours per week, must be willing and able to work occasional evenings and weekends as required.

This position is eligible for hybrid work arrangements; however, a minimum of three days per week of on-campus work is required, with flexibility to adjust on-campus days and hours to meet department needs. Occasional evening and weekend work will be required, with shift premiums applied in accordance with the Collective Agreement. All flexibility and scheduling provisions are subject to the terms outlined in the Collective Agreement.

As an employer committed to employment equity, we encourage applications from members of equity-deserving communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

OCAD University is committed to providing an inclusive and barrier free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Please contact People & Culture for more information or refer to OCAD U's Policy of Accommodation in Employment for Persons with Disabilities

All qualified persons are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those short-listed will be contacted.