Coordinator, Social Media Customer Care

Wyndham Hotels and Resorts, Inc.; Saint John; On-site; CAD 40,000 - 70,000; Full time

Job description

Wyndham Hotels & Resorts is now seeking a Coordinator, Social Media Customer Care to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusivity, caring, and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities, and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility, and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity, and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Social Media Coordinator will actively participate in bookmarking, tagging, responding, and categorizing sentiments of WHG brand sites and WYN feedback in social media avenues such as blogs, Facebook, X, Instagram, podcasts, videos, and online posts.

What you'll do

You will support the WHG brand by ensuring that positive messaging is maintained in the community and establish a consistency of messages. You will manage online discussions by listening to what users are saying, reading discussion forums, and responding to general inquiries or comments warranting general education and information in a timely manner. As a Social Media Coordinator, you also act as a liaison to our Public Relations, Corporate Communications, Legal, and Brand Leaders to escalate more serious concerns requiring response.

You'll be successful if you have

• Demonstrated experience working in a fast-paced environment
• Excellent verbal and written communication skills
• Strong reasoning and problem-solving abilities
• Consistently deliver exceptional customer service
• Ability to listen to guest concerns actively and empathetically
• Act with integrity, be accountable, maintain confidentiality, and follow established procedures and guidelines.

Required Qualifications/Experience

• 2-year degree, post high-school
• 1-3 years professional customer service experience.
• Must be technically versed in keyword research and various technologies and software applications
• Six months of experience with social media tools and techniques (Facebook, X, Instagram, etc.).

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners, and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities, and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.