Coordinator, Sales Support

First National Financial; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Training programs

Modern office

Teamwork culture

Community events

Job summary

First National Financial is hiring a Coordinator, Sales Support in Toronto to assist the residential sales team. The role reports to the Director, Sales Support and is a full-time position offering growth and a competitive compensation package.

You will register brokers, maintain the broker database, support the national sales team, and work with Quality Assurance to ensure timely reports and AML compliance.

Qualifications

• Post-secondary education and/or equivalent work experience preferred.
• Strong organizational skills to manage several ongoing and competing tasks at one time.
• Competency in Microsoft Office; capacity to learn new technologies/systems.
• Strong communication skills (written and oral).
• Ability to take initiative and work independently on projects.

Responsibilities

• Register new and returning brokers to First National.
• Assist in maintaining the integrity of our broker database.
• Work with our national sales team to ensure broker administrative needs are met.
• Liaise with our Quality Assurance team to make sure reports are reviewed and feedback is provided.
• Assist brokers with Merlin Online set up.
• Support other Residential departments when needed.
• Adheres to policies/procedures to ensure AML requirements are met, when applicable.

Skills

Organizational skills

Microsoft Office

Communication skills

Initiative

Independent work

Education

Post-secondary education or equivalent experience

Job description

We are hiring a Coordinator, Sales Support!

Reporting To: Director, Sales Support

Full-Time/Part- Time: Full-time

Salary Range: $45,000-$60,000

Posting Date: October 9, 2026

Closing Date: October 30, 2026

Hours of Work: 8:30 a.m. – 5:00 p.m.

Grade: 6.7

Office Location: Toronto, On. Great location! Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

The coordinator is responsible for supporting the sales team and other Residential areas.

How you will contribute

• Register new and returning brokers to First National
• Assist in maintaining the integrity of our broker database
• Work with our national sales team to ensure broker administrative needs are met
• Liaise with our Quality Assurance team to make sure reports are reviewed and feedback is provided
• Assist brokers with Merlin Online set up
• Support other Residential departments when needed
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need

• Post-secondary education and/or equivalent work experience preferred
• Organizational skills to manage several ongoing and competing tasks at one time
• Competency in Microsoft Office; capacity to learn new technologies/systems
• Strong communication skills (written and oral)
• Ability to take initiative and work independently on projects

Working Environment and Physical Demands Analysis

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.

#FNLOON