Coordinator, Regional Multi Unit Account

Gordon Food Service Canada Ltd.; Milton; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

RRSP matching

Profit sharing

Flex benefits program

Family culture

Advancement opportunities

Job summary

Gordon Food Service in Milton, Canada is seeking a proactive inside sales counselor to support a portfolio of Regional Chain Account Customers. You will coordinate activities, assist the Regional Multi Unit Account Managers, and connect internal teams with customer corporate offices to ensure smooth operations.

The role emphasizes data-driven reporting, order guide management, and effective collaboration on promotions, item setups, and new restaurant openings.

Qualifications

• High School Diploma or equivalent with 3+ years in inside sales or customer service
• Bachelor degree in Business, Sales or related field preferred
• Strong communication and organizational skills are required

Responsibilities

• Coordinate customer activities and support account teams
• Organize communications for projects, promotions, and product changes
• Create standard and ad hoc reports from the Data Warehouse to support customers
• Assist in pricing and contract efforts
• Resolve customer service issues and escalate as needed

Skills

Detail-oriented

Communication

Problem solving

Multi-tasking

Customer focus

Education

High School Diploma

Bachelor Degree preferred

Tools

Spreadsheet

Word processing

Presentation

Email

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Supports a portfolio of Regional Chain Account Customers through day-to-day tactical customer relationship management activities. Assists the Regional Multi Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices.

What We Offer

The salary range for this position is $55,000 to $70,000 plus a 10% bonus potential.

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• FULL flex benefits program
• Company matching RRSP
• Family culture
• Advancement opportunities
• Profit Sharing
• 129 year, family owned and operated company history

Location

The successful candidate should be able to commute to the Milton DC at least 4 days a week.

Essential Functions

• Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes
• Manages order guide process
• Reviews internal initiatives from a customer perspective to ensure proper execution
• Coordinates new item setup
• Directs internal Gordon Food Service teams in new restaurant location openings and closings
• Creates standard and ad hoc reports to support customer using the Data Warehouse
• Analyzes reports to ensure data integrity
• Manages the customer product usage through the CRID report and Customer Compliance report
• Participates in business reviews as directed by Regional Chain Manager
• Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep's ability
• Resolves conflicts
• Participates as a core member in the new customer implementation process
• Works directly with customers to resolve issues (including general inquiries, service and product issues)
• Assists in the pricing and contract efforts
• Performs other duties as assigned

Knowledge / Skills / Abilities

• Highly motivated, self starter with a focus on details and accuracy in a fast paced environment
• Excellent written, verbal, organizational and communication skills
• Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices
• Ability to multi-task, organize, prioritize and work independently or within a team environment
• A natural desire to serve our customers

Equipment / Tools / Technology

• Advanced knowledge of spreadsheet, word processing, presentation and email
• Must be proficient using a computer keyboard (may need to be tested)

Education & Minimum Experience Requirements

• High School Diploma (or equivalent) plus 3 or more years experience in inside sales, customer service and/or business experience
• Bachelor Degree in Business, Sales or related field preferred

Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words "Accommodation Request" in your subject line.

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.