Coordinator | Physician Quality Improvement

Interior Health; Kelowna, Vancouver; Hybrid; CAD 63,000 - 91,000; Full time

Benefits offered by this job

Remuneration package

Excellent career prospects

Employer paid training/education

Employer paid vacation

Employer paid insurance premiums

Extended Health & Dental coverage

Work-life balance

Municipal Pension Plan

Job summary

Interior Health is seeking a term-specific Coordinator for Physician Quality Improvement to support PQI, SQI and Alumni initiatives. The role focuses on program execution, education delivery, budgets, contracting and reporting within a collaborative health-care setting.

The position emphasizes leadership, communication with physicians and external partners, and ongoing quality improvement activities across the IH region, including travel within the interior and occasional meetings in Kelowna.

Qualifications

• Diploma in Business or Health Administration.
• 3–5 years of recent Project Management experience.
• Understanding of quality improvement tools and methodologies.

Responsibilities

• Lead PQI/SQI/Alumni program development, maintenance and evaluation.
• Coordinate budget management, invoicing, contracting and reporting.
• Develop and implement communications plans and program advertising.

Skills

Project management

Quality improvement

Budget management

Communication

Event planning

Contracting

Education

Diploma in Business or Health Administration

Tools

MS Office

Excel

Visio

PowerPoint

Team sites / web design

Job description

Position Summary

Interior Health is hiring a term specific full-time Coordinator | Physician Quality Improvement who is passionate about making a difference in health care.

This is a term-specific position until December 20, 2027 or until the return of incumbent.

Location: This position is flexible within the Interior Health region. The successful candidate will be available to attend occasional meetings in Kelowna, B.C., as well as some travel within the region and to Vancouver.

What we offer:

• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to Municipal Pension Plan

The salary range for this position is $63,484 (min) to $79,355 (midpoint) to $91,259 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:

The Coordinator, Physician Quality Improvement (PQI), provides confidential administrative and project management support to the PQI, Spreading Quality Improvement (SQI), and Alumni Initiatives – a joint collaboration between the Specialist Services Committee (SSC) and Interior Health (IH).

The Coordinator provides leadership and is responsible for supporting the PQI/SQI/Alumni programs by collaborating with internal and external partners to design and deliver program events and education; supporting program operations including budget management, invoicing, and contracting and reporting; supporting program governance and internal/external communication and promotion; administrative duties as required; assessing and evaluating activities as part of the PQI and SQI initiatives and contributing to ongoing program-based quality improvement activities.

What will you work on:

• Works with the Manager, PQI to introduce, update and/or implement new or changed processes, structures, and systems for the PQI/SQI/Alumni initiatives to ensure the team and faculty are operating under a consistent set of guidelines; identifies areas for quality improvement and forwards concerns to the Manager for follow up action; updates appropriate program documentation as needed.
• Participates in the development, implementation, maintenance and evaluation of the PQI/SQI/Alumni program, policies, and standard work in collaboration with the Manager, PQI.
• Coordinates the delivery and presentation of various PQI/SQI training modules to participants by ensuring all physician support and related training activities are delivered on time and within budget; assists in the development and delivery of the training modules and/or content, as requested; works with Manager, PQI, PQI education lead and Physician Advisor.
• As needed supports the coordination of the delivery and presentation of various Alumni training and engagement activities to participants by ensuring all physician support and related training activities are delivered on time and within budget; works with Manager, PQI, and Physician Advisor.
• Acts as the point person for the participants throughout the training experience to ensure program deliverables are received and meet program expectations; surveys the various PQI quality indicators and the progress of the quality improvement initiatives by identifying successful practices; shares information with the Manager and PQI team.
• Custom develops messages and shares with physicians through one-way and two-way communication methods such as oral presentations, message briefs for key partners, and website content development and promotion.
• Works with assigned staff to respond to PQI queries and complaints; reviews participant feedback and comments for any issues/concerns regarding the various modules including course content and presentation; coordinates recruitment and alumni support services for the participants including providing cohort project coordination; collates feedback including suggestions for improvement; escalates significant issues to the Manager or designate, as for resolution and/or further clarification.
• Works closely with the Manager, PQI, Physician Advisors, and SSC partners to develop and implement a communication plan, which includes program advertising and branding, highlighting projects, quality-related targets, education, and resources available to physicians to support quality improvement and building physicians’ awareness of quality-related targets through diverse communication methods and spread innovations to appropriate sites, departments, and/or health areas and regions.
• Collaborates and receives direction from the Doctors of BC; including maintaining of extranet sites, participating in bimonthly provincial meetings, coordinating of various reports as requested, updating the provincial Exchange Tracker; participating in other necessary requests in collaboration with PQI Manager and team.
• In collaboration with the Manager, PQI and SSC Leader supports the PQI/SQI Patient Partners with remuneration of out-of-pocket expenses, meeting invites, communications, and other activities that support their participation in the initiatives.

Supporting Quality Improvement Education

• Provides leadership in planning and delivering all program events (virtual and in-person) including engaging external contractors or venues; provides technical, administrative, and secretariat support for events and meetings at the request of Manager, PQI, or designate.
• In collaboration with the PQI Manger and education lead, ensures that all continuing professional education and accreditation requirements are met and documented for the various modules; works with the UBC Faculty of Medicine to ensure the application is complete and all information is provided in a timely manner; acts of the point person regarding accreditation for the various learning modules by responding to inquires and requests for clarification, as required.
• Manages the recruitment intake and registration of participants into the PQI Initiative by checking the participant’s pre-requisites prior to registration; contacts the participant to advise if there is an issue with registration and proposed remedy; escalates registration issues to the Manager, PQI and/or Physician Advisor for follow up and/or resolution.

Administration

• Provides support in the development and maintenance of operating and capital budgets for the programs by assisting Manager, PQI or designate in developing and processing invoices and financial reports, reviewing expenditures and providing feedback regarding program operational, financial, audit and organizational priorities by preparing supporting documentation and work plans.
• Supports the PQI//SQI Team by coordinating meetings, booking rooms, and sending out communication to staff, Physicians, and program participants.
• Checks timelines for the reporting of PQI team activities, by monitoring responsibility lists, providing calendar reminders, and assisting members to maintain deadlines.
• Provides support in the development and maintenance of operating and capital budgets for the PQI/SQI Initiatives by reviewing expenditures are within budgetary allowances; provides feedback regarding PQI operational, financial, audit and organizational priorities by preparing supporting documentation and work plans. Maintains required documentation associated with funding, eligibility, reimbursement, and policy.
• Provide high-level support to the IH Specialist Services Committee - PQI/SQI Steering Committee. Including minutes, coordination of facility and catering.
• Works collaboratively with the PQI/SQI team and provides guidance as needed.
• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
• Performs other related duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications

Education, Training and Experience

• A Diploma in Business or Health Administration.
• Three to five years of recent, relevant experience in Project Management and an understanding of quality improvement tools and methodologies.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing, with all levels of the organization.
• Effective report-writing skills.
• Ability to lead groups, coach, and build team capacity.
• Ability to self-lead work and identify future priorities and goals.
• General knowledge of current healthcare issues and trends.
• Ability to exercise sound judgment and effective decision-making.
• Strong teamwork skills.
• Ability to work in a highly structured, fast-paced, and sometimes stressful environment and to be motivated to continue improving it.
• Highly developed organizational skills and the ability to effectively coordinate multiple functions.
• Computer skills (i.e. MS Office programs and tools like Excel, Visio, and PowerPoint and knowledge of team site and web design and management).
• Adaptability and willingness to learn new things and work with minimal supervision.
• Effective scheduling and time management skills.
• Ability to respond to changing priorities and unforeseen circumstances.
• Experience working with/engaging physicians and community groups.
• Physical ability to perform the duties of the position.