Coordinator, Memberships

Medcan; Toronto; Hybrid; CAD 42,000 - 58,000; Full time

Job summary

Medcan is seeking a 15-month contract Coordinator, Memberships to support Year Round Care (YRC) and Dedicated Care (DC) teams. The role focuses on high-volume client communications and appointment coordination, delivering a consistent, hospitality-driven client experience.

You will collaborate with nurses, physicians, and the broader Membership team to triage requests, update Salesforce records, and support referrals in a fast-paced setting. Toronto in-clinic meetings occur monthly.

Qualifications

• Minimum 1 year of experience in healthcare administration, client services, or a related role
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfort working in high-volume phone and queue-based environments
• Proficiency with MS Office; experience with Salesforce and Accuro EMR considered an asset
• Demonstrated ability to follow standardized workflows and escalation pathways

Responsibilities

• Serve as a first point of contact for clients via phone, email, and internal channels
• Manage inbound client inquiries and provide timely, accurate information
• Route requests to nurses based on SMART triage
• Respond to emails in accordance with service standards
• Monitor and respond to voicemails daily
• Deliver hospitality-inspired, high-touch client experiences across interactions
• Book, reschedule, and manage physician and client appointments
• Maintain and assign waitlists, including YRC physician waitlists
• Coordinate client and physician rescheduling with clinical teams
• Support result reporting as directed
• Process prescription refill requests per workflows
• Categorize and prioritize emails (ETC)
• Support multi-channel communications from clients and providers
• Sort and manage Physician inbox and labs
• Reconcile old lab requisitions and referrals
• Answer general referral inquiries
• Set up new client profiles in Salesforce
• Act as an AI-enabled healthcare professional to enhance service delivery

Skills

Excellent communication

Organizational skills

Multitasking

Phone/queue experience

Tools

MS Office

Salesforce

Accuro EMR

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

Medcan is currently recruiting for a 15-month contract Coordinator, Memberships to join our Memberships team as a primary first point of contact for clients across Year Round Care (YRC) and Dedicated Care (DC).

This role is phone‑and queue‑focused, providing timely administrative and clinical support while ensuring a consistent, high‑quality client experience.

Membership Coordinators work as part of a collaborative, interdisciplinary Membership team, partnering closely with Senior Coordinators, nursing teams, physicians, and other internal departments to support seamless care delivery.

We are seeking a client-focused professional with a positive attitude who can work independently and as part of a team. The Coordinator is responsible for managing high‑volume inbound and outbound client communications, supporting appointment coordination, clinical task routing, and maintaining accurate documentation across systems.

This role requires strong communication skills, exceptional organization, and the ability to triage requests efficiently in a fast‑paced environment.

What You’ll Do:

Client Access & Communication

• Serve as a first point of contact for clients via phone, email, and internal communication channels

• Manage inbound client inquiries and provide timely, accurate information

• Appropriately route requests to nurses based on SMART client triage document

• Respond to client, internal, and provider emails in accordance with service standards

• Monitor and respond to voicemails daily

• Deliver an elevated, hospitality-inspired client experience through personalized, high-touch interactions that anticipate client needs, build trusted relationships, and create memorable moments across every point of interaction from clients.

Appointment & Scheduling Support

• Book, reschedule, and manage physician and client appointments

• Maintain and assign waitlists, including YRC physician waitlist management

• Coordinate client and physician rescheduling in collaboration with clinical teams

Administrative & Clinical Support

• Support normal result reporting as directed

• Process prescription refill requests according to established workflows

• Perform Email‑to‑Case (ETC) categorization and prioritization

• Support work in multi-channel environment, managing inbound and outbound communication requests from clients and providers accurately and efficiently

• Sort and manage Physician inbox (incoming labs and documents)

• Reconcile old lab requisitions and referral records

• Support general referral inquiries

• Set up new client profiles in Salesforce

• Act as an AI‑enabled healthcare professional, using intelligent technologies, automation, and digital tools to enhance service delivery, increase capacity, reduce administrative burden, and enable more meaningful client interactions.

Training & Team Support

• Support onboarding and training of team members as assigned

• Work collaboratively with Senior Coordinators, nurses, and broader Membership teams to support continuity of care

• Maintain compliance with service standards, documentation practices, and privacy requirements

• Participate in YRC Physician onboardings as necessary

The Requirements:

• Minimum 1 year of experience in healthcare administration, client services, or a related role

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Comfort working in high‑volume phone and queue‑based environments

• Proficiency with MS Office; experience with Salesforce and Accuro EMR considered an asset

• Demonstrated ability to follow standardized workflows and escalation pathways

This is a 15-month contract role. The hours are Monday - Friday 10:30 am-7:00pm with occasional Statutory Holiday shifts required on rotation.

Primarily remote position with a required in-clinic team meeting approximately once per month in Toronto at 150 York street.

This role will be reporting to the Team Lead Coordinator, Memberships, Client Care Centre (CCC).

Position Pay Range

$41,830.00 - $57,516.25 CAD annually

Pay will be determined based on an analysis of the selected candidate’s experience and qualifications within the role’s compensation grade. Medcan’s compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third‑party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at [e-mail] to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [e-mail].