Coordinator, Membership

Mark Anthony Group; Kelowna; On-site; CAD 29,000 - 30,000; Part time

Job summary

Iconic Wineries of British Columbia is seeking a part-time Membership Coordinator to deliver warm, personalized service to CedarCreek Estate Wine Club members and support outreach, events, communications, and day-to-day Wine Club administration.

Working closely with the Wine Club Membership Manager and teams across Guest Experience, Marketing, Events, and Fulfillment, you will help ensure members receive timely, thoughtful, and consistent service at every touchpoint.

Qualifications

• 3+ years customer-facing, hospitality, retail, or member-service experience.
• Serving It Right certification.
• Experience supporting shipments, events, or direct-to-consumer sales.
• Excellent written and verbal communication skills.

Responsibilities

• Provide warm, responsive, and personalized service to Wine Club members.
• Support member outreach, telesales, engagement, retention, and sales initiatives.
• Respond to member questions and resolve concerns professionally, escalating when needed.
• Coordinate Wine Club shipments, pickups, inventory requirements, and member communications.
• Support club-exclusive events, including guest lists, event details, communications, and follow-up.
• Maintain accurate membership records and complete timely system updates.
• Track membership activity, including signups, retention, sales, and service trends.
• Share member feedback and operational insights with the Wine Club Membership Manager.
• Support Wine Club training and program education for guest-facing team members.
• Collaborate with Guest Experience, Marketing, Events, Fulfillment, and other internal teams.
• Assist with special projects and other duties as assigned.

Skills

Customer service

Hospitality

Relationship building

Multitasking

Education

Serving It Right certification

Tools

Commerce7

Tock

Freshdesk

Job description

We are the stewards of some of Canada’s most iconic luxury estate wineries, including Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane Winery, and CheckMate Artisanal Winery. Located in the Okanagan Valley, our wineries are known for world-class wines, distinctive architecture, exceptional hospitality, and memorable guest experiences.

The Opportunity

As a Membership Coordinator, you will help deliver a personalized and welcoming experience for CedarCreek Estate Wine Club members. You will support member outreach, service, events, communications, and day-to-day Wine Club administration.

Working closely with the Wine Club Membership Manager and teams across Guest Experience, Marketing, Events, and Fulfillment, you will help ensure members receive timely, thoughtful, and consistent service at every touchpoint.

This is an ideal opportunity for an organized and driven individual with customer-facing or hospitality experience who enjoys building relationships, connecting with members, and working collaboratively in a fast-paced environment.

What You’ll Do

• Provide warm, responsive, and personalized service to Wine Club members.
• Support member outreach, telesales, engagement, retention, and sales initiatives.
• Respond to member questions and resolve concerns professionally, escalating when needed.
• Coordinate Wine Club shipments, pickups, inventory requirements, and member communications.
• Support club-exclusive events, including guest lists, event details, communications, and follow-up.
• Maintain accurate membership records and complete timely system updates.
• Track membership activity, including signups, retention, sales, and service trends.
• Share member feedback and operational insights with the Wine Club Membership Manager.
• Support Wine Club training and program education for guest-facing team members.
• Collaborate with Guest Experience, Marketing, Events, Fulfillment, and other internal teams.
• Assist with special projects and other duties as assigned.

What You Bring

• 3+ years customer-facing, hospitality, retail, sales, or member-service experience.
• Serving It Right certification.
• Experience supporting shipments, fulfillment, member events, or direct-to-consumer sales.
• Strong relationship-building and customer service skills.
• Confidence connecting with members by telephone, email, and in person.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Attention to detail and a commitment to maintaining accurate information.
• Ability to manage multiple priorities and follow through on commitments.
• A curious, driven, and collaborative approach to your work.
• Ability to work independently while contributing positively to a team.
• Comfort learning and working with membership, reservation, CRM, or customer service platforms.

Success in This Role

The ideal candidate creates warm and personalized interactions that make members feel recognized and valued. You are comfortable reaching out to members, building relationships, and identifying opportunities to strengthen engagement and support sales.

You are organized, curious, and dependable, with the attention to detail needed to coordinate shipments, pickups, events, communications, and membership records. You take ownership of member questions, identify practical solutions, and follow through consistently.

Above all, you are driven to provide excellent service and enjoy collaborating with others to create memorable Wine Club experiences.

Nice to Have

• Previous winery or wine industry experience.
• Experience with telesales, outbound calling, or customer outreach.
• Experience in luxury hospitality, premium retail, or membership programs.
• Familiarity with platforms such as Commerce7, Tock, or Freshdesk.
• Wine education or WSET certification.
• Additional language skills are considered an asset

Why Join Us?

At Iconic Wineries of British Columbia, we are committed to creating memorable experiences for our guests and members while growing a lasting legacy in the beverage alcohol industry.

This permanent part-time position offering at least 20 hours per week at a wage of $21.00-$22.00 per hour.

At IWBC, We Exist to Unearth the Extraordinary

Our Purpose connects our organization across all business units, roles, and locations. It guides why we do what we do every day.

Best in Our Craft

We pursue excellence in everything we do, from our products and processes to our people and experiences.

Ambitiously Curious

We stay curious, dream big, and navigate the unknown with an enduring belief in better.

Made With Humility

We bring humility, authenticity, fun, and support to every collaboration and celebrate success as a team.

Daringly Disruptive

We challenge the status quo, move quickly to seize opportunities, and act with agility to stay ahead.