Coordinator, Licensing & Enforcement

Oakville; Oakville; On-site; CAD 60,000 - 90,000; Full time

Job summary

The Town of Oakville is hiring for a Temporary Full Time position to review, analyze and issue business licenses, and to coordinate sign, noise and parking permits within the Municipal Enforcement Department.

Reporting to the Manager, Strategy and Support Services, you will handle licensing renewal, process payments, support dispute resolutions, and assist with hearings and records management in a fast-paced municipal setting.

Qualifications

• Successful completion of a relevant post-secondary diploma such as public administration, business administration combined with at least three years of relevant experience in a related area of municipal or public enforcement environment.
• MLEO completion of Part 1 Municipal Law Enforcement Foundation, or equivalent.
• Successful completion of AMCTO Municipal Business Licensing Administration Course or equivalent.
• Previous work in a municipal environment is considered an asset.
• Strong analytical and problem solving skills with attention to detail.
• Advanced communication skills (both verbal and written) to address inquiries and concerns from the public, including experience in dealing with difficult people.
• Knowledge of business licensing, sign and parking by‑laws.
• Demonstrated ability to read and interpret legislation.
• Accurate and dependable cash and payment handling and reporting.
• Excellent computer skills including proficiency with MS Office (Word, Excel, and Outlook), AMANDA, AIMS, GIS, SharePoint and Salesforce.
• Demonstrated ability to work independently and as a team member.
• Proficient time management skills and flexibility to handle shifting priorities and changing workloads in a fast-paced environment.
• Ability to read and understand legal documents and maintain confidentiality.

Responsibilities

• Responsible for license administration including receiving, processing, reporting and reconciling payments related to review, analysis and issuance of business licenses.
• Coordinate work including receiving, processing, reporting and reconciling payments for sign, noise, parking permits and penalties in accordance with approved legislation, by-laws, policies and procedures.
• Distribute work to associates and provide guidance helping address escalated issues.
• Manage licensing renewal process and assist customers with online licensing process.
• Review automated reports for licensing noncompliance and issue letters to unlicensed businesses, and includes initiating enforcement requests for service as required.
• Coordinate new mobile sign locations, including maintaining location map.
• Support dispute resolution process for penalties and tickets, including preparing and sending notifications and compiling documents, and scheduling meetings.
• Coordinate and clerk administrative penalty hearings including communication all requirements for remote hearings.
• Provide input, support and administration to various department projects relating to business licensing, permits and penalties.
• Provides recommendations to online information and maintains web information.
• Provide customer service and correspondence to various stakeholders relating to business licenses, permits and penalties, including escalated matters.
• Support department’s records management, including archiving documents as per the retention by‑laws.
• Maintain department accounts for Terraview and OnCorp and/or other accounts as required.
• Issue and receive purchase orders for property standards/lot maintenance cases in accordance with by‑laws, policies and procedures.
• Update AIMS ticket management system to maintain and improve processes and reporting including adding violation short form wording, creating hearing and screening schedules and creating/updating tickets, letters, permits and reports.
• Use experience and knowledge to identify efficiencies and recommend process changes, review processes, recommend standard operating procedures, develop training documents and provide training and assistance to new staff.
• Provide administrative support to department staff, including data entry, filing and other duties as assigned.

Skills

Analytical thinking

Communication

Time management

Teamwork

Confidentiality

Education

Post-secondary diploma in public administration or business administration

MLEO Part 1 Municipal Law Enforcement Foundation

AMCTO Municipal Business Licensing Administration Course

Tools

AMANDA

AIMS

GIS

SharePoint

Salesforce

MS Office

Job description

Job Details

Temporary Full Time CUPE 1329T

Posting Status

Restricted to all current Town of Oakville employees

Duration

Approximately 1 year

Internal secondment applications are welcome. Please note, however, that members of management will not be considered for secondments into bargaining unit positions.

Temporary Vacancy Reason

Leave of absence

Closing Date

Applications for this position must be received at oakville.ca by no later than 11:59 pm on August 19, 2026.

This job posting is for an existing vacancy and therefore will be filled accordingly.

Reporting to the Manager, Strategy and Support Services, this position is primarily responsible for the review, analysis and issuance of business licenses along with sign, noise and parking permits, coordinating administrative penalty dispute processes, along with providing customer service for the Municipal Enforcement Department.

Job Responsibilities

• Responsible for license administration including receiving, processing, reporting and reconciling payments related to review, analysis and issuance of business licenses
• Coordinate work including receiving, processing, reporting and reconciling payments for sign, noise, parking permits and penalties in accordance with approved legislation, by-laws, policies and procedures.
• Distribute work to associates and provide guidance helping address escalated issues
• Manage licensing renewal process and assist customers with online licensing process
• Review automated reports for licensing noncompliance and issue letters to unlicensed businesses, and includes initiating enforcement requests for service as required
• Coordinate new mobile sign locations, including maintaining location map
• Support dispute resolution process for penalties and tickets, including preparing and sending notifications and compiling documents, and scheduling meetings
• Coordinate and clerk administrative penalty hearings including communication all requirements for remote hearings
• Provide input, support and administration to various department projects relating to business licensing, permits and penalties
• Provides recommendations to online information and maintains web information
• Provide customer service and correspondence to various stakeholders relating to business licenses, permits and penalties, including escalated matters
• Support department’s records management, including archiving documents as per the retention by‑laws
• Maintain department accounts for Terraview and OnCorp and/or other accounts as required
• Issue and receive purchase orders for property standards/lot maintenance cases in accordance with by‑laws, policies and procedures
• Update AIMS ticket management system to maintain and improve processes and reporting including adding violation short form wording, creating hearing and screening schedules and creating/updating tickets, letters, permits and reports
• Use experience and knowledge to identify efficiencies and recommend process changes, review processes, recommend standard operating procedures, develop training documents and provide training and assistance to new staff
• Provide administrative support to department staff, including data entry, filing and other duties as assigned.

Qualifications

• Successful completion of a relevant post-secondary diploma such as public administration, business administration combined with at least three years of relevant experience in a related area of municipal or public enforcement environment. A combination of education and extensive experience may be considered.
• MLEO completion of Part 1 Municipal Law Enforcement Foundation, or equivalent.
• Successful completion of AMCTO Municipal Business Licensing Administration Course or equivalent.
• Previous work in a municipal environment is considered an asset.
• Strong analytical and problem solving skills with attention to detail.
• Advanced communication skills (both verbal and written) to address inquiries and concerns from the public, including experience in dealing with difficult people.
• Knowledge of business licensing, sign and parking by‑laws.
• Demonstrated ability to read and interpret legislation.
• Accurate and dependable cash and payment handling and reporting.
• Excellent computer skills including proficiency with MS Office (Word, Excel, and Outlook), AMANDA, AIMS, GIS, SharePoint and Salesforce.
• Demonstrated ability to work independently and as a team member.
• Proficient time management skills and flexibility to handle shifting priorities and changing workloads in a fast-paced environment.
• Ability to read and understand legal documents and maintain confidentiality.

Please note that successful candidates, who are new hires and/or who have not performed in this position previously will be required to provide a satisfactory criminal record check dated within the last 30 days as a condition of employment.

Dated

August 4, 2026.

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for each of the testing and interview components of the recruitment process is 75%.