Coordinator, Donor Care

SickKids Foundation; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

SickKids Foundation is seeking a passionate Coordinator, Donor Care, to enhance donor engagement and satisfaction. This full-time permanent position involves responding to inquiries, managing relationships, and supporting fundraising initiatives. The ideal candidate will have strong communication skills and a commitment to improving child health through sustainable donor care.

Qualifications

• Experience in donor relationship management and exemplary communication skills.
• Ability to handle inquiries professionally and maintain donor satisfaction.
• Proficiency in using CRM tools.

Responsibilities

• Respond to phone and email inquiries related to SickKids Foundation.
• Support campaigns and initiatives by serving as the first contact for donors.
• Maintain donor relationships through stewardship activities.

Skills

Communication

Donor Relationship Management

Customer Service

Education

Bachelor’s Degree in a relevant field

Job description

ABOUT US

SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising partner to The Hospital for Sick Children (SickKids), we are aligned in supporting Precision Child Health (PCH), the future of tailoring medicine to each child's unique traits so SickKids can diagnose faster, treat smarter, and predict better.

We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering a superior donor experience, investing in our people and culture, driving innovative and sustainable fundraising, and leading in digital charity.

SickKids Foundation is committed to an inclusive culture by embedding equity, diversity and inclusion in our policies, practices, and behaviours. We aim to build awareness and skills in this area, both internally and with our partners. Our commitment extends to creating a safe, positive work environment. For details on our Equity, Diversity & Inclusion commitment, please click here.

We’re committed to attracting and retaining passionate individuals to help create a healthier future. That’s why SickKids Foundation is looking for a new Coordinator, Donor Care.

Position Status: Permanent Full-Time

Available: Immediately

Description of the Position:

The Coordinator, Donor Care (“Coordinator”) will support and cultivate the development, stewardship, engagement and loyalty of donors, while handling phone and on-line inquiries for SickKids Foundation (“Foundation”). They will provide support in line with internal business practices, processes, quality guidelines and departmental reporting measurements to support the achievement of our goals. This position reports to the Manager, Donor Care.

You will:

· Respond to phone and email inquiries about The Hospital for Sick Children and SickKids Foundation in a manner which supports the Foundation’s mission;

· Support all of the various initiatives and campaigns in market across all business units at the Foundation by serving as the first point of contact via phone and online inquiries from donors and other members of the community, while following business practices and policies;

· Provide professional ‘‘first contact’’ with donors delivering exemplary donor services;

· Maintain donor relationships through donor care and stewardship activities;

· Perform outbound calls to up-sell/cross-sell as well as educate donors on other engagement opportunities;

· Retain/upgrade/educate donors following best practices to help achieve revenue goals

· Handle all Foundation-related inquiries and use judgment on when to escalate inquiries for further support;

· Update CRM (referred to as KYDs) and other relevant tools;

· Meet individual and team key performance indicators as set by the business, inclusive of, but not limited to, daily calls/emails, save retention, and quality targets;

· Keep the Manager, Donor Care aware of any concerns that may impact the team or donor satisfaction; and

· Other duties as assigned.