Coordinator, Donor Services (Tribute Cards)

UJA Federation of Greater Toronto; Toronto; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Join the UJA Federation of Greater Toronto as part of the Donor Services Team, where you will support the fulfillment of Tribute Card orders and manage key donor communications. This full-time, permanent position requires strong customer service and organizational skills, with opportunities for a hybrid work schedule. You'll play a vital role in enhancing the donor experience and contributing to our fundraising efforts in a vibrant non-profit environment committed to Jewish values and community support.

Qualifications

• Ability to multi-task in a fast-paced environment with competing priorities.
• Works well under pressure.
• Professional, friendly, and welcoming personality.

Responsibilities

• Coordinate with Marketing/Creative team for card updates.
• Process Tribute Card orders from web, phone, and email.
• Monitor and manage obituaries and prominent passings.

Skills

Customer service skills

Attention to detail

Interpersonal skills

Problem-solving skills

Communication skills

Tools

Word

Excel

Job description

About UJA Federation of Greater Toronto

At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity, and commitment to Jewish values. Together with our philanthropic, volunteer, and professional leadership, we’re changing lives.

As one of North America’s leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel, and around the world. UJA advances this mission through fundraising, programs, and research focused on strategic pillars: fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide.

About the Opportunity

This position is part of the UJA Donor Services Team, responsible for the timely fulfillment of Tribute Card orders for UJA Federation of Greater Toronto business units and assisting with other UJA Campaign tasks. Tribute Cards enable people to donate to UJA in support of our programs and partners, with a physical or e-card sent out on their behalf in memory, in honour, or for Jewish holidays. This is a growing segment of UJA fundraising. The position also includes responsibility for Executive Floor Reception.

Responsibilities include, but are not limited to:

• Tribute Cards – In Memory, In Honour, Jewish Holidays
  • Coordinate with Marketing/Creative team to update card images and text annually
  • Develop workflow documents with key deadlines for materials, promotion, and delivery of Holiday cards
  • Monitor web order pages for text changes or adjustments
  • Answer Tribute Card line and take orders
  • Review Holiday card lists with donors
  • Process orders from web, phone, and email
  • Fulfill and send e-cards
  • Coordinate with print center on physical card printing and mailing
  • Data entry and payment processing
  • Send tax receipts for Tribute Cards
  • Follow up on donor inquiries
  • Reconciliation, adjustments, and reporting
• Obituaries and Prominent Passings
  • Review funeral home websites such as Benjamins and Steeles Memorial
  • Mark donors as Deceased in Salesforce
  • Resolve or write off outstanding pledges
  • Send Condolence Card from Adam Minsky
  • Advise Donor Managers of passings
  • Update Salesforce with obituary details and family relationships
  • Draft announcements for layleader email list and UJA staff
  • Participate in Weekend Obit team for distribution of Prominent Passings notices

Qualifications

• Ability to multi-task effectively in a fast-paced environment with competing priorities
• Excellent customer service skills
• Works well under pressure
• Accurate data entry and strong attention to detail
• Team player and self-starter
• Excellent verbal and written communication skills
• Professional, friendly, and welcoming personality
• Interpersonal and problem-solving skills
• Proficiency with Word and Excel
• Comfortable with database technology and basic math
• Able to work late during peak times

*This is a full-time permanent position, Union Level 2.

UJA supports a flexible work schedule with hybrid work arrangements. We prioritize employee well-being and observe Jewish holy days and Shabbat, with office closures accordingly.

Qualified applicants are encouraged to submit a cover letter and resume. Only shortlisted candidates will be contacted. Employment offers are contingent upon references, background checks, and compliance with social media and police screening policies.

Commitment to Inclusion and Accessibility:

UJA Federation values diversity and is committed to an inclusive and accessible workplace. We adhere to the Accessibility for Ontarians with Disabilities Act (AODA) and provide accommodations upon request at any recruitment stage.