Coordinator, Disaster Recovery Program

Cogeco Communications; Burlington; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Cogeco Connexion Inc in Burlington, Ontario is seeking a Disaster Recovery Program Coordinator to support the development, implementation, and maintenance of the Disaster Recovery Program (DRP). This role focuses on refining restoration processes and documenting procedures to promptly respond to security-driven disruptions.

You will coordinate DR tests, organize documentation, and collaborate with IT and Engineering teams to streamline recovery efforts, with a hybrid work setup in Burlington.

Qualifications

• Bachelor's degree in Computer Science, Business, or related field or equivalent practical experience.
• 3–5 years in a Technical Operations environment with ownership of documentation and testing across departments.
• Experience using project management tools and Google Workspace.

Responsibilities

• Assist the DR Program Manager in revising and communicating DR recovery expectations to IT teams.
• Audit, update, and streamline DR/BCP restoration processes and documentation.
• Support standardization, simplification, and automation of DR processes and recovery solutions.
• Coordinate DR tests, track results, and ensure DR plans are updated after changes.
• Set up and maintain the DR data repository (e.g., Parasolutions).
• Collaborate with Engineering and apply Jira/Confluence to track work.

Skills

Attention to detail

Tech aptitude

Ambiguity handling

Education

Bachelor's degree in Computer Science, Business, or related field

Tools

Parasolutions tool

JIRA

Confluence

Google Workspace

Job description

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Temporary with Benefits (Fixed Term)

Disaster Recovery Program Coordinator

POSITION SUMMARY

Support the DR Program Manager in the development, implementation, and maintenance of the Disaster Recovery Program (DRP). This role is dedicated to assisting in the refinement of restoration processes and documentation to quickly respond to security-driven technology interruptions and to streamline recovery efforts.

KEY RESPONSIBILITIES

• Program Support: Assist the DRPM in revising the DR program, developing standards/guidelines, and communicating DR recovery expectations to IT teams.
• Process Audit & Refinement: Assist the DRPM in auditing, updating, and streamlining DR/BCP restoration processes and documentation to cover the increased likelihood of security-driven events.
• Automation Support: Support the DRPM's initiatives to standardize, simplify, and automate DR processes, assisting with documentation and implementation of automated recovery solutions.
• Testing & Documentation: Coordinate DR tests, meticulously track results, and ensure DR plans are updated upon application change and on an annual basis.
• Data Repository Management: Set up and maintain the DR data repository (e.g., using the Parasolutions tool).
• Project Coordination: Work in the Engineering team to support project activities and apply project management tools (JIRA, CONFLUENCE, etc) to track work.

ESSENTIAL QUALIFICATIONS

• Academic Training: Bachelor's degree in Computer Science, Business, or a related field, or equivalent practical experience.
• Specific Competencies: Exceptional attention to detail, strong aptitude for technology, and proven ability to deal with ambiguity and generate specific outcomes.
• Technical Skills: Experience using project management tools and Google suite (Docs, Drive, Sheets).
• Work Experience: We are looking for a process-oriented candidate who has spent at least 3-5 years in a Technical Operations environment. They must have a track record of owning documentation and facilitating tests between different departments.

#LI-Hybrid

Location : Burlington, ON

Company : Cogeco Connexion Inc At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]