Coordinator, Disaster Recovery Program

Cogeco Inc.; Burlington; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Cogeco Connexion Inc. in Burlington, ON is seeking a focused Disaster Recovery Program support specialist to assist the DR Program Manager in developing, implementing, and maintaining the Disaster Recovery Program (DRP).

This fixed-term role emphasizes refining restoration processes and documenting responses to security-driven technology interruptions. You will coordinate tests, support process audits, and help standardize recovery solutions across IT teams using tools like Jira and Confluence,

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Exceptional attention to detail and ability to operate with ambiguity.
• Experience with project management tools and Google Workspace.

Responsibilities

• Assist in revising the DR program and communicating DR recovery expectations to IT teams.
• Audit, update, and streamline DR/BCP restoration processes and documentation.
• Support standardization and automation of DR processes; assist with documentation and implementation of automated recovery solutions.
• Coordinate DR tests and track results; ensure DR plans are updated annually.
• Set up and maintain the DR data repository.
• Collaborate with Engineering on project activities and use PM tools to track work.

Skills

Attention to detail

Technical aptitude

Ambiguity management

Project management tools

Google Workspace

Education

Bachelor's degree in Computer Science, Business, or related field

Tools

JIRA

CONFLUENCE

Parasolutions

Google Docs/Sheets/Drive

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Temporary with Benefits (Fixed Term)

Position Summary: Support the DR Program Manager in the development, implementation, and maintenance of the Disaster Recovery Program (DRP). This role is dedicated to assisting in the refinement of restoration processes and documentation to quickly respond to security-driven technology interruptions and to streamline recovery efforts.

KEY RESPONSIBILITIES

• Program Support: Assist the DRPM in revising the DR program, developing standards/guidelines, and communicating DR recovery expectations to IT teams.
• Process Audit & Refinement: Assist the DRPM in auditing, updating, and streamlining DR/BCP restoration processes and documentation to cover the increased likelihood of security-driven events.
• Automation Support: Support the DRPM's initiatives to standardize, simplify, and automate DR processes, assisting with documentation and implementation of automated recovery solutions.
• Testing & Documentation: Coordinate DR tests, meticulously track results, and ensure DR plans updated upon application change and on an annual basis.
• Data Repository Management: Set up and maintain the DR data repository (e.g., using the Parasolutions tool).
• Project Coordination: Work in the Engineering team to support project activities and apply project management tools (JIRA, CONFLUENCE, etc) to track work.

ESSENTIAL QUALIFICATIONS

• Academic Training: Bachelor's degree in Computer Science, Business, or a related field, or equivalent practical experience.
• Specific Competencies: Exceptional attention to detail, strong aptitude for technology, and proven ability to deal with ambiguity and generate specific outcomes.
• Technical Skills: Experience using project management tools and Google suite (Docs, Drive, Sheets).
• Work Experience: We are looking for a process-oriented candidate who has spent at least 3-5 years in a Technical Operations environment. They must have a track record of owning documentation and facilitating tests between different departments.
• #LI-Hybrid

Location: Burlington, ON

Company: Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]

Rooted in the communities it serves, Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Its Cogeco Communications subsidiary provides Internet, video and phone services in Canada, and in thirteen states in the United States under the Cogeco Connexion, oxio and Breezeline brand names. Through Cogeco Media, it owns and operates 21 radio stations primarily in the province of Québec as well as a news agency. Cogeco's subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CGO). The subordinate voting shares of Cogeco Communications Inc. are also listed on the Toronto Stock Exchange (TSX: CCA).