Coordinator, Development Operations

Southlake Foundation; Newmarket; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join the Southlake Foundation as a Coordinator, Development Operations, where your expertise in data management and gift processing will enhance donor experiences. You will play a crucial role in processing donations, maintaining data integrity, and supporting the foundation's mission of philanthropy. This position offers a meaningful career with a competitive compensation package.

Benefits

Defined-benefit pension program

Competitive compensation package

Comprehensive benefits

Qualifications

• Two years of experience in data entry or gift processing required.
• Proficiency in Raiser’s Edge or similar systems is mandatory.
• Strong computer skills needed, especially in Excel.

Responsibilities

• Ensure accurate processing of donations through Raiser’s Edge.
• Generate tax receipts and acknowledgment letters timely.
• Assist with donor database maintenance and data hygiene.

Skills

Attention to detail

Customer service

Data entry

Organizational skills

Education

Relevant education in data management

Tools

Raiser’s Edge / NXT

Microsoft Excel

Job description

Southlake Regional Health Centre Foundation

Are you passionate about data? Do you love to process donations and share your expertise in a way that improves the donor experience? Are you someone who can make a difference – just by a phone call? This is a role that will allow you to showcase those skills, and more. Southlake Foundation is in search of an excellent multi-tasker to join our incredible team as our Coordinator, Development Operations, helping to further our organizational mission through processing donor gifts and sharing a keen eye for reviewing and entering information. If you want a career with meaning and impact as we transform lives through philanthropy in York Region and beyond…we might be the right fit for you!

Our Shared Purpose : Build healthier communities. Shape the future of healthcare.

The Position

The Coordinator, Development Operations is responsible for the efficient entry of accurate information into the database (Raiser’s Edge / NXT) and associated Blackbaud systems for the purpose of gift processing which includes the preparation and processing of gifts, donor acknowledgement and receipting, digital archiving and handling of donor inquiries that relate to donor giving.

The Coordinator also provides data entry support that aligns with excellent data hygiene – which is consistent, up-to-date, accurate, understood and used effectively to improve profitability and performance suitability and enhance the effectiveness of fundraising activities.

Responsibilities and Activities

• Ensure all incoming online donations through Raiser’s Edge / NXT and all associated Blackbaud products are processed accurately.
• Review and update, if applicable, data processed by Charity Automator.
• Enter incoming mail donations with accuracy and alert specific team in the event that donation information is missing or inaccurate.
• Enter all pledges, stock and gift-in-kind donations ensuring that information is recorded accurately.
• Reconcile daily, weekly, and monthly gift entries with Finance and Corporate Services to ensure accuracy and resolve discrepancies.
• Generate charitable tax receipts and acknowledgement letters in a timely manner; distributing those requiring customization to the specific team(s) for mailing.
• Process offline monthly donations for credit cards and pre-authorized deposits via bank account.
• Create all new appeals, campaigns and funds ensuring nomenclature is aligned.
• Assist and provide input on the development of processes related to Gift Processing; ensuring all are documented.
• Ensure donations are processed in compliance with policies, procedures, and CRA guidelines.

Database Management :

• Assist with the maintenance of the donor database (Raiser’s Edge / NXT) by entering new donor information, updating existing records, and ensuring data accuracy and integrity.
• Provide project support for data hygiene, including deduplication and correcting inaccuracies, to maintain high quality data.
• Update credit card or banking information into Raiser’s Edge / NXT / Luminate immediately after receipt of new information.
• Follow established protocols for data entry and management to ensure consistency and quality.

Qualifications and Experience

• Two (2) years of relevant and practical work experience in a data entry and / or gift processing role. A combination of relevant education and experience may be considered.
• Knowledge of and demonstrated experience working with Raiser’s Edge / NXT or a similar batch-entry database management system is required.
• Strong computer skills including proficiency in Microsoft Office software, especially Excel.
• Acute attention to detail and data entry skills in entering accurate donor and financial information.
• Strong customer service skills with a focus on improving the donor experience.
• Ability to work with minimal supervision while prioritizing own work to handle multiple tasks and ensure established deadlines are met.
• Knowledge of donor centric fundraising principles.
• Demonstrated excellent communication, interpersonal, organizational and time management skills.
• Demonstrated judgment, diligence and professionalism.
• Demonstrated commitment to and understanding of the mission and values of Southlake Foundation.

If you have the qualifications, commitment, and passion to join us and raise the bar for healthcare philanthropy in our communities, we would like to hear from you. Southlake Foundation offers a competitive compensation package, including a benefits package that includes a defined-benefit pension program. Remuneration will be commensurate with experience and qualifications.

If interested, please apply with cover letter and resume at southlake.ca / careers.

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