Coordinator, Cruise Services

SSA MARINE; Vancouver; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Extended health & dental benefits

Learning & development opportunities

Wellness and Employee Assistance 프로그램

Job summary

SSA Marine Canada Ltd. seeks a Coordinator, Cruise Services for Canada Place in Vancouver. You will oversee day-to-day cruise terminal operations, ensure safe passenger and vehicle movements, and coordinate security, transportation and regulatory compliance.

You will interact with cruise lines, government agencies, contractors and SSA Marine teams, providing leadership and technical guidance while maintaining a high standard of customer service in a dynamic outdoor/indoor setting.

Qualifications

• Post-secondary education or equivalent experience in business, operations, security or emergency management.
• Minimum five years of experience in operations, transportation, logistics, security or emergency management.
• Experience in complex, multi-stakeholder, unionized environments.

Responsibilities

• Coordinate daily cruise terminal operations with cruise lines, agencies, contractors and terminal staff.
• Provide operational guidance to service providers and represent SSA Marine in meetings and inspections.
• Prepare operational and regulatory documentation and reports.
• Support planning for vessel calls, events, and special operations.
• Lead and coach contractors, attendants and service providers to meet safety and service standards.
• Respond to incidents and emergencies, implement corrective actions, and document actions.
• Manage resources including access, equipment, supplies and facility needs while monitoring costs.
• Ensure health, safety, security and environmental standards compliance through audits and drills.
• Assist with Marine Facility Security Officer programs and security planning.
• Foster teamwork and continuous improvement through training and stakeholder management.

Skills

Leadership

Decision-making

Problem solving

Communication

Planning

Project coordination

Stakeholder engagement

Physical stamina

Teamwork

Adaptability

Education

Post-secondary education in business/operations/security/emergency management

Tools

Microsoft Office

Job description

About this position

SSA Marine Canada Ltd. is a diversified and integrated group of marine logistics companies committed to the success of our people, our customers, and our communities, to sustain and grow Canada’s trade economy for the benefit of all Canadians. Our role in Canada’s supply chain is essential. It’s a responsibility and a privilege, one that inspires us to deliver expert solutions that help move cargo and people across the globe for our customers reliably, safely, and professionally.

SSA Marine is seeking a Coordinator, Cruise Services to join our Canada Place team. This full‑time, permanent position is based out of our office in Vancouver and reports to the Supervisor, Cruise Operations.

The Position

The Coordinator, Cruise Services is responsible for overseeing the day‑to‑day operational, security, passenger flows, ground transportation, and traffic management activities of Canada Place Cruise Terminal. Reporting to the Supervisor, Cruise Operations, the position serves as the primary operational resource during assigned shifts, ensuring safe, secure, efficient, and customer‑focused operations while maintaining compliance with regulatory requirements, SSA Marine policies, and industry best practices.

You will be part of a motivated and diverse team and will have a high degree of interaction with all employees throughout the organization.

Responsibilities & Activities

• Support cruise operations planning by helping develop, implement, and improve operational, security, emergency, and contingency procedures.
• Assist with planning for new vessel calls, special events, overnight vessels, and other unique operational requirements.
• Collaborate with cruise lines, government agencies, terminal stakeholders, and service providers on operational planning and coordination.
• Coordinate daily Canada Place Cruise Terminal operations, ensuring safe, secure, and efficient movement of passengers, vehicles, screening services, and ground transportation.
• Provide day‑to‑day leadership and direction to contractors, traffic attendants, and service providers to ensure operational, safety, and customer service standards are met.
• Respond to operational issues, incidents, delays, and emergencies; implement corrective actions and prepare operational and regulatory reports.
• Manage operational resources by coordinating contractor access, equipment, supplies, inventory, and facility requirements while monitoring costs and reviewing expenditures.
• Promote and maintain compliance with health, safety, security, and environmental standards, including regulatory requirements, inspections, audits, incident investigations, and emergency preparedness activities.
• Support the Marine Facility Security Officer (MFSO) program and contribute to security plans, audits, drills, and exercises.
• Foster teamwork and operational excellence by providing guidance, training, coaching, performance feedback, stakeholder relationship management, continuous improvement support, and other duties assigned by management.

Qualifications & Skills

The successful candidate will coordinate daily cruise terminal operations by liaising with cruise lines, regulatory agencies, contractors, transportation providers, and terminal personnel to ensure safe, efficient, and compliant operations. They will provide operational guidance to service providers, prepare operational and regulatory documentation, and represent SSA Marine during meetings, inspections, emergency exercises, and stakeholder engagements. This role operates in a dynamic environment requiring frequent interaction with passengers and stakeholders, significant physical activity, and the ability to work in both office and outdoor conditions, including performing tasks that may involve heavy physical exertion.

• Post‑secondary education in business, operations, security, emergency management, or a related field, or an equivalent combination of education and experience.
• Minimum five years of experience in operations, transportation, logistics, security, emergency management, or a similar operational environment.
• Experience working in complex, multi‑stakeholder, unionized environments.
• Knowledge of terminal operations, passenger processing, transportation logistics, contractor coordination, and security operations; cruise industry experience is an asset.
• Working knowledge of health and safety legislation, emergency management principles, regulatory requirements, and marine security regulations.
• Proven ability to collaborate effectively with government agencies, regulatory bodies, contractors, and external stakeholders.
• Strong leadership, decision‑making, problem‑solving, communication, stakeholder engagement, planning, project coordination, and Microsoft Office skills.
• Ability to work flexible schedules, manage competing priorities, adapt to changing operational demands, maintain confidentiality, and uphold safety, security, environmental, and compliance standards.

Benefits of Working with SSA Marine

• A compensation package which includes extended health & dental benefits.
• Access to learning and professional development opportunities to support you and your career development.
• Wellness and Employee Assistance programs.
• Enjoy a company culture that is steeped in care for employees and where community and diversity, equity and inclusion are valued.

SSA Marine is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply.

Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.