Coordinator, Completions (Permanent, Full-Time)

SkilledTradesBC; Richmond; Hybrid; CAD 67,000 - 91,000; Full time

Benefits offered by this job

Hybrid work schedule

Pension contributions

Lifestyle Spending Account

On-site gym

Extended Health and Dental

Job summary

SkilledTradesBC is seeking a Coordinator, Completions for a permanent full-time role in a hybrid work environment in Canada. The position supports apprentices and trade qualifiers by addressing barriers to completion, maintaining documentation, and coordinating with multiple teams to improve certification outcomes.

The role reports to the Manager of Completions and requires strong policy knowledge, customer service experience, and excellent interpersonal skills. Closing date: 2026-09-11.

Qualifications

• High School diploma or equivalent is required; post-secondary degree in Business Administration or Inclusive Education preferred.
• 1+ years of experience in a customer service environment.
• Experience with CRM or similar in-house customer service tracking system is an asset.
• Ability to develop and maintain professional relationships with colleagues and external partners.
• Ability to de-escalate emotionally charged situations.

Responsibilities

• Administrative support: create and maintain reports, schedule meetings, and take minutes.
• Provide guidance to initiatives and support for completion programs.
• Conduct in-depth interviews with trade workers to assess needs and provide approvals.
• Manage case files, notes, exams scheduling, and progress tracking.
• Coordinate with internal and external stakeholders to improve apprentice progression.

Skills

Interpersonal skills

Customer service

Communication

Data analysis

De-escalation

MS Office

Education

High School diploma or equivalent

Post-secondary degree preferred

Tools

CRM system

MS Office suite

Job description

Coordinator, Completions (Permanent, Full-Time)

Job Description

Posted Friday, August 28, 2026 at 10:00 a.m. | Expires Saturday, September 12, 2026 at 9:59 a.m.

Join SkilledTradesBC and be part of a highly engaged organization that is named one of BC’s Top Employers and certified Great Place to Work!

ABOUT THE POSITION

We are currently looking for one (1) Coordinator, Completions for a permanent full-time role.

The Completions Coordinator provides in-depth one-on-one support to apprentices and trade qualifiers experiencing barriers to completion. The role also supports the Customer Experience department with administrative support for targeted initiatives that directly increase the rate of trade person completions. Reporting to the Manager of Completions, this role will help ensure SkilledTradesBC identifies and finds solutions to reduce barriers for obtaining trade certification. This role requires a strong understanding of SkilledTradesBC policies and procedures, customer support processes, and strong interpersonal skills.

This role works closely with the Manager and Team Lead, Completions, Apprenticeship Advisor , Assessments, Program Standards, Equity and Engagement and Customer Service teams in supporting daily work of the Completions department.

This position does not have direct reports.

RESPONSIBILITIES/ACCOUNTABILITIES

Administrative Support: Assists in creating and maintaining documentation including preparing, monitoring, and updating reports and support completion meetings.

• Monitors completion activities; works closely with Apprenticeship Advisor Coordinator, and Apprenticeship Advisors to provide guidance and direction for initiatives.
• Provides support to the Manager and Team Lead, Completions as needed.
• Schedules meetings, reviews individual files, and research programs for Trade Workers, as needed
• Prepares and supports meetings with managers, as well as prepares and supports follow-up activities.
• Takes and distributes meeting minutes, prepares reports and resource materials, and liaises with other departments as required.
• Maintain confidentiality and ensure compliance with organizational and team policies and processes.

Stakeholder Support, Engagement, And Case Management:

• Schedules and conducts in-depth interviews with trade workers to build relationships, assess accommodation needs, and provide relevant approvals for programs, support, and accommodated exams.
• Schedules and conducts in-depth interviews to identify knowledge, skill, and learning gaps for trade workers, and provides learning plans to address them for both Apprentices and Trade Qualifiers coming through the Certification Review.
• Engages with internal and external stakeholders to problem solve and coordinate upgrading and support options for trade workers.
• Supports Learning Strategists to review files, track referrals and monitor the status of trade worker progress, requests, etc.
• Provides in depth one-on-one support for difficult cases referred to Completions by other departments.
• Provides active and ongoing case management, including maintaining case files, notes, exam scheduling and advising individuals with complex needs or barriers to completion.
• Advocates for external stakeholder interests to internal departments.
• Collaborates with internal stakeholders to identify emerging needs, gaps and opportunities that support trade workers who are experiencing barriers to completion and progression.

Initiative Implementation, Management, And Case Management:Supports, Engages, and Coordinates with Internal and External Stakeholders to Operationalize initiatives, projects, and supports.

• Serves as point of contact for supporting cases that come through the Completions email.
• Research develops and recommends innovative solutions and business process improvements to address completion barriers and improve apprentice outcomes.
• Develops and guides individuals with solutions to assist with their completion pathway.
• Identifies, develops, and supports initiatives and projects that improve apprentice progression and certification completion, this includes projects to engage non-completers.
• Liaises with internal stakeholders to create and update upgrading options for individuals, coordinates with External Relations on updates to the website.
• Develops and maintains project resources, communication materials and operational supports required to successfully implement new initiatives, programs, and services.
• Update individual and case notes in Customer Relation Management System.
• Develops and supports outreach projects to communicate program changes to stakeholders.
• Provides details, guidance, and support for SkilledTradesBC outreach projects.
• Provides on the ground organizational/implementation support for VLS4 in BC, supporting Learning Strategists.
• Operationalizes new projects, initiatives, or supports for the organization for continuous improvement and service delivery enhancement
• Crafts and disseminates reports on project progress, outcomes, and learnings .
• Troubleshoots issues, identifies root causes, and coordinates with stakeholders to resolve operational challenges impacting apprentice progression, completion, or service delivery.

EDUCATION/EXPERIENCE

• High School diploma or equivalent is required. Post-secondary degree in Business Administration or Inclusive Education is preferred; combination of education and/or sufficient experience is necessary to perform all aspects of the position successfully
• 1+ years of experience in a customer service environment
• Experience working with CRM or similar in-house customer service tracking system is an asset
• Demonstrated ability to develop and maintain professional relationships with colleagues and external partners.
• Ability to de-escalate emotionally charged situations
• Ability to research, analyze data for errors and summarize information for reports.
• Well-developed analytical skills are required including ability to analyze data input from external sources
• Ability to produce statistical information in an effective manner
• Intermediate experience with MS Office programs

Assets:

• Knowledge regarding learning challenges, barriers, and disabilities
• Advising/Coaching skills or experience
• Experience with developing, implementing, and managing projects
• Understanding of SkilledTradesBC policies and procedures and customer support processes

COMPENSATION

Salary Band C: $67,057 - $90,725

SkilledTradesBC offers a highly competitive benefits package and perks which include:

• Hybrid work schedule, flex days, and a 37.50-hour work week,
• Eligible for pension contributions,
• Lifestyle Spending Account, on-site gym,
• Extensive Extended Health and Dental Plans that are 100% employer paid.

SkilledTradesBC has partnered with Altis Recruitment to support our pre-screening process. As part of this process, you may be contacted by an Altis Recruitment representative.

WHO WE ARE

SkilledTradesBC is a crown agency that is responsible for leading and coordinating the skilled trades training and credentialing system for the province. SkilledTradesBC provides strategic leadership, policy support and customer services to help apprentices, employers and industry.

SkilledTradesBC sets program standards, maintains credential records and issues the highly regarded Interprovincial Red Seal and B.C. Certificate of Qualifications (C of Q) credentials.

Closing Date: Friday, September 11, 2026

At SkilledTradesBC , we are committed to diversity and inclusion to ensure that everyone can be their best, authentic self at work. We strive to remove barriers that affect marginalized communities in our recruitment processes. We encourage all qualified applicants to apply.

Due to the high number of applications the SkilledTradesBC receives, only applicants who are selected for an interview will be contacted.

SkilledTradesBC currently operates in a hybrid work environment which encompasses working remotely and in-office.