Coordinator, Claims Management & Return to Work

Paladin Security Group Ltd; Burnaby; On-site; CAD 60,000 - 90,000; Full time

Job summary

Paladin Security Group Ltd is seeking an OH&S Claims Management and Recovery-at-Work Administrator to oversee health and safety claims across Canadian provinces. You will coordinate with regional branches, stay current on regulations, and drive recovery-at-work programs to minimize time lost from incidents.

This national role requires strong OH&S knowledge, excellent communication, and the ability to analyze trends and report on compliance and performance to stakeholders.

Qualifications

• Requires a High School Diploma; an OH&S certificate/diploma is an asset.
• Strong knowledge of OH&S legislation and best practices is essential.
• Ability to interpret regulatory requirements for stakeholders is required.
• Proficiency with Office 365 (Outlook, Excel, Word, PowerPoint) and SharePoint is expected.

Responsibilities

• Liaise with provincial board officials to manage workers' compensation claims daily.
• Communicate with injured workers to facilitate recovery-at-work programs.
• Coordinate with regional branches to obtain current availability of modified duties.
• Develop strategies to prevent and control workers' compensation claims and costs.
• Maintain up-to-date knowledge of federal and provincial OH&S statutes and regulations.
• Provide input on trends and policy changes to management and liaisons.
• Monitor, audit, and report on compensation claims and outcomes.
• Prepare reports on workers' compensation issues for stakeholders.
• Oversee the claims management and recovery-at-work program as needed.
• Submit documentation to regulatory bodies in compliance with standards.
• Track claim statuses and ensure timely resolution and compliance.
• Assist in designing modified work offers to support return-to-work.
• Maintain confidential case files with privacy in mind.
• Document near-miss incidents for statistics and analysis.
• Ensure accurate OH&S incident tracking and reporting.
• Distribute monthly compliance and performance reports.

Skills

OH&S regulations knowledge

Regulatory interpretation

Communication skills

Presentation skills

Critical thinking

Problem solving

Microsoft Office 365

SharePoint

Coordination with branches

Education

High School Diploma

OH&S certificate/diploma

Tools

Microsoft Office 365

SharePoint

Job description

As a key member of the National Occupational Health and Safety (OH&S) team, the OH&S Claims Management and Recovery-at-Work Administrator plays a critical role in reducing time lost due to work-related incidents while promoting a safe and healthy workplace.

This position is responsible for managing employee health and safety claims across Canadian provinces, coordinating effectively with local branch representatives throughout the claims management and recovery-at-work process, and ensuring accurate recording and reporting of health and safety statistics and trends.

At Paladin, we believe in continuous learning and professional development at every level of our organization. As a national company with operations in all provinces, a strong understanding of provincial OH&S regulations, or the ability and willingness to learn is essential for success in this role.

Job Requirements

• Below is a list of essential job requirements. Additional related duties may be assigned as this position evolves:
• Liaise with provincial board officials to manage workers' compensation claims on a day-to-day basis.
• Communicate directly with injured workers to facilitate recovery-at-work programs, including stay-at-work and modified duty arrangements.
• Coordinate with regional branches to obtain current availability of modified duty positions.
• Collaborate with officials to develop strategies that prevent, reduce, and control workers' compensation claims and associated administrative costs.
• Maintain up-to-date knowledge of federal and provincial workers' compensation statutes, regulations, and jurisprudence impacting claims management.
• Provide guidance and input to management and provincial board liaisons on emerging trends, critical developments, and policy or procedural changes, including required reporting.
• Monitor, evaluate, and audit compensation claims to ensure legitimacy, identify potential challenges, analyze trends, and implement cost-control measures.
• Research and prepare reports on all aspects of workers' compensation issues.
• Take ownership of the claims management and recovery-at-work program as required.
• Submit required documentation to legislative bodies in compliance with regulatory standards.
• Monitor and review claim statuses to ensure accuracy and timely resolution.
• Oversee claim reviews and appeals to verify compliance and identify opportunities for improvement.
• Assist in designing and implementing modified work offers to support return-to-work programs.
• Create, organize, and maintain confidential case files in accordance with privacy requirements.
• Track and document near-miss incidents for record keeping and statistical analysis.
• Ensuring accurate OH&S incident tracking.
• Generate and distribute monthly reports for compliance and performance monitoring to stakeholders.
• Maintain job competency through continuous learning and participation in seminars and professional development activities.

Job Skills

• The successful candidate demonstrates the required competencies and align with Paladin's corporate culture and CARE values.
• Must possess a High School Diploma.
• An additional certificate or diploma in OH&S would be considered an asset.
• Must have strong knowledge of OH&S legislation and best practices.
• Ability to interpret and clearly explain regulatory requirements to stakeholders.
• Proficiency in Microsoft Office applications, including Office 365 (Outlook, Excel, Word, and PowerPoint) and SharePoint.
• Strong written and verbal communication skills, complemented by effective presentation abilities.
• Demonstrates critical thinking and problem-solving skills.