Coordinator, Administration and Volunteer Resources (Auxiliaries)

White Spot; Vancouver; On-site; CAD 62,000 - 90,000; Full time

Job summary

A leading health services organization is seeking a Coordinator for Administration and Volunteer Resources in Vancouver. This role includes managing volunteer services, supporting staff operations, and ensuring compliance with health service standards. Ideal candidates will have a diploma in a related field and experience working with volunteers in a healthcare setting.

Benefits

Comprehensive benefits package

Professional development opportunities

Annual statutory holidays

Remote work options

Employee wellness programs

Qualifications

• Two years of related experience including at least one year supervising volunteers.
• Education and experience equivalent to a diploma in a related field.
• Knowledge of Indigenous-specific racism and systemic issues.

Responsibilities

• Manage volunteer schedules and oversee volunteer operations.
• Assist in budget development and monitor financial aspects.
• Conduct interviews and recommend updates to procedures.

Skills

Communication

Teamwork

Supervision

Problem Solving

Education

Diploma in a related field

Job description

Coordinator, Administration and Volunteer Resources (Auxiliaries)

Volunteer Services

Vancouver, BC

In accordance with the Mission, Vision and values and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. This position is located in the Sauder Sibling Support Centre. The CW Sibling Support Services serves children requiring respite care. This position also supports the Manager of the Centre to cover sibling services and to support volunteers who provide respite play support.

Reporting to the, Manager, Sibling Services the Coordinator, is responsible for reception duties and providing administrative support to the Manager, Volunteer Services and to the Auxiliaries for BC Children's Hospital, and BC Women's Hospital. The position is also responsible for the day-to-day maintenance, scheduling and administration of volunteer service programs including recruitment, training and supervision of volunteers. The Coordinator manages the daily operations for the patient support and/or service programs including monitoring revenue and expenses and developing buying plans. The Coordinator assists the Manager, Volunteer Services in the promotion and implementation of volunteer services internally and in the community.

What you'll do

• Maintain volunteer schedules and manage volunteer coverage by staffing Auxiliary Gift Shops with on-call volunteers as required. Provide monthly reports regarding attendance and absenteeism.
• Collect Auxiliary membership dues, issue receipts and maintain volunteer database and records.
• Work with the Manager, Volunteer Services to ensure services provided by volunteers are meeting established objectives and outcomes.
• Assist managers in developing the budget for their specific program areas by reviewing anticipated expenditures and providing recommendations.
• Manage department petty cash allocations including expenditures and reimbursement requests, reporting to PHSA. Act as signing authority on behalf of the department for routine expenditures. Assist with budget development, monitoring expenditures and reporting on variances.
• Screen applicants, conduct interviews and reference checks, and select appropriate individuals for volunteer assignments.
• Review and recommend new and updated volunteer job descriptions, procedures and guidelines within Volunteer Services.
• Provide orientation and training to volunteers, ensuring criminal record check compliance and completion of PHSA Privacy training. Supervise volunteers, monitoring performance, and follow up on any issues or concerns, taking appropriate disciplinary action.
• Manage bookings and monitor and track revenues received from the site-wide Vendor Program.
• Plan and implement volunteer recognition events appropriate to each demographic. Respond to requests for references and provide letters of confirmation validating volunteer hours, assignments and activities.
• Manage a variety of donor relationships for in-kind and monetary contributions, and work closely with the hospital foundations to determine appropriate donor stewardship.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Diploma in a related field, supplemented by course work in advanced word processing, spreadsheet and database applications.
• Two (2) years of related experience including at least one (1) year of experience supervising volunteers in a health care setting.
• Passion for children in a trauma informed setting, and is empathetic, caring and committed to supporting families in care and promoting the welfare and safety of children and youth.
• Trustworthy, energetic, mature, stable, reliable, accepting, patient, caring and respectful of others.
• Demonstrated teaching skills. Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Volunteer Services contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Work both independently and collaboratively.
• Resolve administrative issues/problems.
• Prioritize workload and be flexible to meet and adapt to changes in organizational priorities.
• Exercise sound judgment.
• Plan and organize.
• Communicate effectively, both verbally and in writing, including the ability to respond diplomatically to both internal and external inquiries.
• Supervise and provide guidance and direction to others.
• Interact with a variety of people and personalities and provide motivation and encouragement to volunteers.
• Take initiative and work with minimal supervision.
• Physically perform the duties of the job.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $62,239 - $89,469. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 3N1
Closing Date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 185194E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Create equity - Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'k'ula Team (Indigenous Recruitment & Employee Experience) for support at [e-mail] .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of June 23, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [e-mail] and a Help Desk Representative will contact you the next business day.