Coordinator

Alberta Health Services; Edmonton; Hybrid; CAD 35,000 - 59,000; Part time

Job summary

Alberta Health Services is seeking a PFCC Coordinator at the Stollery Children’s Hospital in Edmonton. The role supports the rollout of a family-centered digital resource, coordinating content, training, and communications with clinical teams, families, leadership and IT.

This temporary part‑time position emphasizes patient and family engagement and education across multiple hospital settings. Hybrid work within Alberta is available.

Qualifications

• Bachelor's degree in related area preferred, or equivalent experience in community engagement and program development.
• Experience with web applications, content development or digital resource design.
• Knowledge of pediatric hospital settings preferred.

Responsibilities

• Coordinate delivery of Patient and Family Centred Care to patients and families.
• Engage patients, families, and staff to include patient/family voice in planning and delivery.
• Lead quality, safety and experience improvement and education initiatives within PFCC.

Skills

Interpersonal skills

Communication skills

Relationship building

Teamwork

Problem solving

Ability to work under pressure

Education

Bachelor's Degree in health, human services or business administration

Job description

Patient and Family Centered Care (PFCC) is seeking a dynamic, relationship-focused individual for a temporary opportunity supporting the implementation and adoption of a new digital resource designed to enhance the experiences of patients and families at the Stollery Children's Hospital, within Acute Care Alberta. This position will play a key part in rolling out a patient and family-facing web application that serves as a centralized source of information, support, navigation, and connection throughout a family's healthcare journey. Working collaboratively with clinical teams, coordinators, families, leadership, Information Technology (IT), Communications, Family Advisory Councils, and other partners. The successful candidate will coordinate the customization, promotion, and education on content management within the web application and related public-facing resources. The ideal candidate is passionate about improving the patient and family experience through innovation, collaboration, education, and engagement. They are comfortable working across multiple teams and translating the needs of families and healthcare providers into meaningful digital resources that are accessible, inclusive, and easy to navigate. This is an exciting opportunity to contribute directly to help families find the information, supports, services, and connections they need to feel informed, empowered, and supported throughout their healthcare experience.

Description:

The Patient and Family Centred Care (PFCC) Coordinator is responsible for working as part of the Patient and Family Centred Care team to support the delivery of Patient and Family Centred Care to patients and families at the Stollery Children's Hospital. The key responsibilities of this role involves working with key stakeholders – patients and families, unit management, frontline staff and others to ensure the patient and family voice and perspective is included in all aspects of planning and delivery of care, to support patient and family advisors in their roles in a variety of hospital settings, to lead and support patient and family centred quality, safety and experience improvement and education initiatives and to support the broader work of the PFCC program as a whole.

• Union: Exempt
• Unit and Program: Patient and Family Centred Care
• Primary Location: Stollery Children's Hospital
• Location Details: Eligible to work hybrid (on/off site) within Alberta
• Temporary Employee Class: Temp P/T Benefits
• FTE: 0.60
• Posting End Date: 10-NOV-2026
• Date Available: 20-NOV-2026
• Temporary End Date: 20-NOV-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 6
• Days Off: Saturday/Sunday
• Minimum Salary: $25.63
• Maximum Salary: $42.71
• Vehicle Requirement: Not Applicable

• Classification: Coordinator
• Union: Exempt
• Unit and Program: Patient and Family Centred Care
• Primary Location: Stollery Children's Hospital
• Location Details: Eligible to work hybrid (on/off site) within Alberta
• Temporary Employee Class: Temp P/T Benefits
• FTE: 0.60
• Posting End Date: 10-NOV-2026
• Date Available: 20-NOV-2026
• Temporary End Date: 20-NOV-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 6
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Saturday/Sunday
• Minimum Salary: $25.63
• Maximum Salary: $42.71
• Vehicle Requirement: Not Applicable

Required Qualifications:

Bachelor's Degree in related area such as health, human service, or business administration preferred, or equivalent in life and work experience related to community engagement and program development. Experience working with web application, content development/digital resource design. Knowledge, understanding or lived experience within pediatric tertiary hospital setting.

Additional Required Qualifications:

Excellent interpersonal, communication and relationship building skills, both written and verbal. Must demonstrate the ability to interact in a positive manner with others. Sound understanding of concepts of Patient and Family Centered Care. Ability to work effectively within a team environment. Ability to problem-solve independently, anticipate needs and take initiative. Ability to work independently under pressure and handle competing and frequently changing priorities, within deadlines. Experience in working in a high volume, rapidly changing and time intensive organization. Demonstrated leadership abilities, and the ability to recognize and nurture others strengths and potential. Ability to exercise judgment, professionalism, diplomacy and discretion when dealing with sensitive and confidential issues.

Preferred Qualifications:

Implementation of projects within a healthcare setting. Understanding of Alberta Health Services policies and procedures would be considered an asset.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it's about putting patients' and families' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Edmonton Zone, Edmonton, Stollery Children's Hospital