Coordinateur(trice) Logistique | Logistics Coordinator

Delmar International Inc.; Montreal (administrative region); On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Equal opportunity employer

Competitive compensation

Comprehensive health and dental care

Job summary

Delmar International Inc. is seeking a Logistics Coordinator for the Ground Transportation division. You will act as the primary contact for assigned customer accounts, supporting operations by providing timely and efficient service to all client inquiries.

Responsibilities include delivering exceptional customer service, replying promptly to requests, coordinating road shipments, accurately entering data, tracking shipments, and maintaining client SOPs. Fluency in English and French is required.

Qualifications

• 1-2 years of experience in related field.
• Experience in customer service.
• Knowledge of the trucking industry.
• Bilingualism in English and French is required.

Responsibilities

• Deliver exceptional customer service to clients.
• Respond promptly to client requests within established timelines.
• Organize and coordinate road shipments efficiently.
• Accurately and efficiently enter data into our computer system.
• Track and trace shipments to ensure timely delivery.
• Prepare and maintain client SOPs (Standard Operating Procedures).

Job description

Mandat:

Relevant du gestionnaire des services de transport terrestre, le coordonnateur de la logistique agira à titre de personne-ressource principale pour les comptes clients qui lui seront attribués au sein de la division du transport terrestre. Il ou elle appuiera les opérations en offrant un service rapide et efficace pour répondre à toutes les demandes des clients.

Responsabilités:

• Offrir un service à la clientèle exceptionnel.
• Répondre rapidement aux demandes des clients dans les délais établis.
• Organiser et coordonner efficacement les expéditions par route.
• Saisir les données avec précision et efficacité dans notre système informatique.
• Assurer le suivi et la traçabilité des expéditions afin de garantir une livraison dans les délais.
• Préparer et tenir à jour les procédures opérationnelles normalisées (PON) des clients.

Exigences :

• 1 à 2 ans d'expérience dans un domaine connexe
• Expérience en service à la clientèle.
• Connaissance du secteur du transport routier.
• Le bilinguisme (anglais et français) est obligatoire.

Ce que vous offrez :

• Capacité à travailler efficacement aussi bien en équipe qu’en autonomie.
• Excellentes aptitudes en communication et à l’écoute.
• Grande motivation personnelle.
• Engagement à offrir un service à la clientèle exceptionnel.

Ce que nous offrons :

• Employeur souscrivant au principe de l'égalité des chances.
• Rémunération concurrentielle.
• Couverture complète des soins de santé et des soins dentaires.

Mandate:

Reporting to the Manager of Ground Transportation Services, the Logistics Coordinator will act as the primary contact for assigned customer accounts within the Ground Transportation division. He/She will support operations by providing timely and efficient service to all customer inquiries.

Responsibilities:

• Deliver exceptional customer service to clients.
• Respond promptly to client requests within established timelines.
• Organize and coordinate road shipments efficiently.
• Accurately and efficiently enter data into our computer system.
• Track and trace shipments to ensure timely delivery.
• Prepare and maintain client Standard Operating Procedures (SOPs).

Requirements:

• 1-2 years of experience in related field
• Experience in customer service.
• Knowledge of the trucking industry.
• Bilingualism in English and French is required.

What You Offer:

• Ability to work effectively both in a team environment and independently.
• Strong communication and listening skills.
• High level of self-motivation.
• Commitment to providing outstanding customer service.

What We Offer:

• Equal opportunity employer.
• Competitive compensation.
• Comprehensive health and dental care.