Contracts & Compensation Specialist

Canada Life; Toronto; On-site; CAD 46,000 - 68,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Emphasis on Community

Job summary

Canada Life is seeking a Contracts & Compensation Specialist to ensure compliance with contractual and licensing obligations for advisors. You will manage contract information for compensation and support customers with accurate interpretation and timely communication.

The role involves obtaining contract data, processing paperwork, handling transfers, and auditing information in Siebel and other systems. Strong insurance knowledge and bilingual English/French are advantageous.

Qualifications

• Attention to detail and strong analytical skills.
• Experience in insurance or related industry is preferred.
• Excellent verbal and written communication and customer service skills.

Responsibilities

• Obtain contractual and licensing information for processing advisors’ contracts.
• Determine eligibility and ensure timely processing of paperwork.
• Process transfers and buy/sells including inforce policy transfers per guidelines.
• Audit data in Siebel and other databases; monitor contractual obligations.
• Create, amend, and delete advisor contract information.
• Provide high level customer service through accurate processing of correspondence.
• Respond to inquiries and resolve complex issues as they arise.

Skills

Attention to detail

Analytical thinking

Customer service

Multitasking

Teamwork

Adaptability

Bilingual English/French

Tools

Siebel

FASAT

Ingenium

MS Office

Job description

Permanent Full Time

We are looking for a Contracts & Compensation Specialist.

This position is suitable for an individual who shows strong attention to detail, is highly motivated with excellent analytical and problem-solving skills and thrives in an environment that is constantly changing.

As a Contracts & Compensation Specialist, you will be responsible for ensuring compliance of Canada Life's contractual and licensing obligations with respect to the processing and administration of Advisors' Contracts. You will also be responsible for maintaining contract related information for all Advisors for compensation purposes and providing a high level of customer service through accurate interpretation and communication.

What You Will Do

• Obtain all necessary contractual and licensing information for the processing of advisors’ contracts
• Determine advisors’ eligibility and ensure the timely processing of all contractual paperwork
• Process advisors’ transfers and buy/sells, including the transfer of inforce policies as per process guidelines
• Ensure compliance of contractual and licensing obligations, monitor, and audit data in the Siebel Management system and various other databases/systems
• Create, amend, and delete pertinent name, address, banking, and contract related information on advisor contracts
• Provide a high level of customer service through the timely and accurate processing and administration of incoming correspondence
• Respond to inquiries received and handle unique and complex issues and problems as they arise

What You Will Bring

• Insurance or industry related experience
• Excellent verbal and written communication skills
• Strong commitment to provide exceptional customer service
• Strong analytical ability, problem solving and conflict resolution skills
• Strong organizational skills and detail oriented
• Ability to multi-task and prioritize work effectively and meet strict service deadlines
• Ability to work in a team environment and learn quickly
• Strong adaptability to change
• Bilingual (English/French) skills would be an asset
• Knowledge of Siebel, FASAT, Ingenium and MS Office is preferred

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto and Winnipeg.

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We're united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

We're committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

What we offer

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted