Contract Manager: Security Site Lead & Client Liaison

Paladin Security; Edmonton; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Great Place To Work Certification

Job summary

Paladin Security is seeking a Contract Manager for Edmonton City Centre to support the Client Service Manager across a designated contract. You will learn site specifics, address client and staff inquiries, investigate issues, and implement changes to meet evolving expectations.

You will lead security supervisors, coordinate site operations, maintain accurate records, and ensure site orders are current. This role requires strong leadership, excellent communication, and a commitment to safety and

Qualifications

• Three to five years of security experience.
• Two to three years in a supervisory/ leadership role.
• Card access and familiarity with major access control software is an asset.
• Valid Alberta Security License.
• Valid Driver’s license and reliable transportation.
• Completion of High School Diploma.

Responsibilities

• Provide support for staff and client issues and concerns in a timely manner.
• Maintain strict confidentiality, data integrity, and accurate records; respond to inquiries and request for information in an appropriate manner.
• Fulfill tasks delegated by the Client Service Manager and provide informative feedback and recommendations regarding different sites and their operations.
• Coordinate with site and shift supervisors to ensure issues are addressed in a timely manner and actions taken are reported back to the CSM.
• Provide a leadership role to the security staff and supervisors in the contract.
• Set up and provide logistical support for short term contracts (specials).
• Verify the schedule against timesheets provided by staff or sites.
• Foster a safe and energetic work environment for their team.
• Ensure the staff has read Paladin's Occupational Health and Safety Policies and Procedures and for reporting any infractions or accidents that occur on site.
• Report and confer with the CSM on a regular basis, encourage a strong team dynamic, and have an open door policy.
• Ensure all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
• Remain on-call to act as an after-hours resource for emergencies and report regularly to the Client Service Manager on matters of company or client interest.
• Perform various administrative duties and other duties as required

Skills

Leadership

Time management

Organizational skills

Professionalism

Interpersonal skills

Written communication

Verbal communication

Report writing

Multitasking

Customer service

Teamwork

Discretion

Code of Ethics

Education

High School Diploma

Tools

Access Control Software

Job description

Paladin Security is seeking a Contract Manager for Edmonton City Centre to support the Client Service Manager across a designated contract. You will learn site specifics, address client and staff inquiries, investigate issues, and implement changes to meet evolving expectations.

You will lead security supervisors, coordinate site operations, maintain accurate records, and ensure site orders are current. This role requires strong leadership, excellent communication, and a commitment to safety and