Contract Customer Service & Order Coordinator

Chemelex; Edmonton; On-site; CAD 42,000 - 65,000; Full time

Job summary

Chemelex in Edmonton is seeking a temporary Customer Service Coordinator to support NAM customers. You will manage order processing, coordinate post-order activities, resolve issues, and help ensure timely delivery, collaborating with Planning, Logistics, Production, and Sales.

The ideal candidate has strong organizational and communication skills, with experience in SAP or similar ERP systems and CRM tools like Salesforce. This role may require travel within North America (10-15%).

Qualifications

• College degree preferred or equivalent combination of education and experience.
• Experience in customer service, order coordination, or administrative support.
• Solid experience with SAP or a similar ERP system.
• Experience with CRM systems (Salesforce is a plus).
• Strong organizational and multi-tasking abilities.
• Excellent communication and interpersonal skills.
• Willingness to travel 10-15% internationally within North America.

Responsibilities

• Support order entry, processing, and management in the ERP system for NAM customers.
• Monitor order backlog and coordinate with Planning, Logistics, and Operations to ensure timely fulfillment and shipment.
• Handle customer inquiries, follow-ups, and basic issue resolution.
• Process returns, credits, and support payment/dispute activities as needed.
• Maintain accurate customer and order data in CRM and ERP systems.
• Assist with regional reporting, KPI tracking, and daily operational tasks.
• Participate in team meetings and contribute to process improvement ideas.
• Support the team with administrative tasks, documentation, and onboarding activities.
• Collaborate with Sales and other internal functions to support customer needs.
• Occasionally travel within North America for training, key meetings, or customer support (as required).

Skills

Communication

Organization

Customer focus

Interpersonal skills

Education

College degree preferred

Tools

SAP

Salesforce

Microsoft Office

ERP systems

Job description

Chemelex in Edmonton is seeking a temporary Customer Service Coordinator to support NAM customers. You will manage order processing, coordinate post-order activities, resolve issues, and help ensure timely delivery, collaborating with Planning, Logistics, Production, and Sales.

The ideal candidate has strong organizational and communication skills, with experience in SAP or similar ERP systems and CRM tools like Salesforce. This role may require travel within North America (10-15%).