Continuous Improvement Manager-Workforce Experience

Metro Inc.; Toronto; On-site; CAD 79,000 - 92,000; Full time

Job summary

Metro Inc. is seeking a Continuous Improvement Manager-Workforce Experience to lead transformation projects across banners in Ontario.

You will analyze operational processes, define pilots, measure ROI, and drive initiatives to improve store productivity and the employee experience. The position requires a Bachelor's degree in industrial engineering or operations management, at least 3 years of experience in store or HR management, strong analytical skills, bilingual English and French, and Lean

Qualifications

• Bachelor's degree in industrial engineering, operations management or equivalent.
• Minimum 3 years' experience in store management or human resource management.
• Fluent in English and French (spoken and written).
• Lean Six Sigma certification (asset).
• Willingness to travel within GTA and across Ontario/Quebec.

Responsibilities

• Analyze operational processes to identify opportunities for improvement.
• Define, plan and implement pilot projects, then measure ROI and cost-effectiveness.
• Manage project execution, risks, quality, schedule and budget.
• Define performance indicators and communicate project benefits.
• Lead cross-departmental meetings and champion change management.

Skills

Analytical skills

Problem-solving

Multi-project management

Education

Bachelor's degree in industrial engineering or operations management

Tools

MS Office

Project management tools

Job description

Position Title: Continuous Improvement Manager-Workforce Experience

Job Requisition ID: 49865

Career Group (ADSP): Administration

Division: Qc - Amélioration Continue (80300526)

Department: Continuous Improvement

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $78 570.00 - $91 665.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a temporary, full-time position until September 24, 2027

Summary

In order to make our food store operations ever more efficient, Metro is setting up a Continuous Improvement Team whose mandate will be to identify and implement initiatives designed to improve our operational excellence in order to better serve our customers. Whether it's implementing technological solutions or reviewing ways of doing things, the Continuous Improvement team will work in collaboration with the operations teams of our banners (Metro Québec, Metro Ontario, Super C, Food Basics, Adonis) to simplify and improve the experience of our customers and our employees. Working with a multi-departmental team, the incumbent's main mandate is to manage, analyze and measure transformation and continuous improvement projects within our banners. This role requires a mastery of continuous improvement tools as well as a global understanding of the modern retail supply chain; including operational processes in food stores.

Specific Responsibilities

Analyze operational processes to identify, develop and recommend opportunities for improvement

• Improve productivity and reduce operating costs
• Define, plan and implement pilot projects, then carry out measurements and feasibility studies to demonstrate the cost-effectiveness of pilots and make a recommendation for their deployment.
• Calculate and validate project return on investment.
• Manage project execution, risks, quality of deliverables, schedule and budget.
• Define performance indicators, measure and communicate project progress and benefits.
• Participate in the implementation of continuous improvement tools within our banners.
• Lead multi-departmental and multi-hierarchical meetings
• Help identify value-added projects.
• Synthesize and popularize sometimes complex issues and present conclusions in an executive way.
• Analyze, document and map business processes
• Support project stakeholders in change management (identification of potential impacts, development and execution of change management plan).
• Identify opportunities to improve processes related to the employee experience.
• Implement solutions to improve the overall workforce experience in-store for both union and non-union members.
• Define and implement models to optimize store employee experience while working closely with store operations, HR, Labour relations and the Talent teams
• Lead meetings with senior leaders sharing results for pilots and deployments of key business projects.

Qualifications

• Bachelor's degree in industrial engineering, operations management or equivalent
• Minimum 3 years' experience in store management or human resource management
• Excellent analytical and problem-solving skills
• Mastery of MS Office suite software and project management tools
• Mastery of continuous improvement tools
• Ability to manage several projects at once
• Ability to manage a team in a fast changing and demanding environment
• Bilingualism essential (French and English, spoken and written)
• 4 years minimum experience in retail (including support channels)
• Lean Six Sigma certification (asset)
• valid driver licence and access to a vehicle
• Regular travel will be required primarily within the GTA
• Limited travel will be required across Ontario and Quebec, including overnight stays and air travel.

Additional Skills

• Excellent communication and interpersonal skills
• Customer-oriented approach
• Priority management
• Ability to influence and negotiate
• Structured and rigorous
• Ability to work on multiple projects with external and internal partners
• Change management
• Autonomy
• Initiative
• Sense of organization and responsibility
• Ability to adapt
• Self-control

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.