Content Operations Manager

Financial Accounting Foundation; Merritt; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Content Operations Manager to oversee the production of high-quality accounting documents. This pivotal role involves training and managing a team, collaborating with technical staff, and ensuring compliance with publishing standards. You'll have the opportunity to lead the development of authoring tools and maintain key performance indicators, all while fostering a culture of excellence. If you are passionate about content quality and team leadership, this is the perfect opportunity to make a significant impact in a supportive and innovative environment.

Qualifications

• 5+ years of experience producing content for a technical organization.
• Substantial experience in copyediting and proofreading technical content.
• Experience managing external vendors and technology-enabled operations.

Responsibilities

• Manage direct reports' work throughout the product lifecycle.
• Contribute to the development of the publishing platform and content architecture.
• Lead the FAF Content Operations group and maintain departmental KPIs.

Skills

Content Production

Copyediting

Proofreading

Project Management

Communication Skills

Technical Documentation

Education

Bachelor's Degree

Tools

Adobe Suite (InDesign, Acrobat, Illustrator)

Microsoft Office (Word, Excel, SharePoint, Teams)

Job description

As the Content Operations Manager, you will be responsible for the production of FASB, GASB, and FAF documents, upholding the highest standards for producing quality content. You will train and manage the team in consistently and efficiently producing accounting standards and other documents. You will collaborate with FASB and GASB staff and the other Content Operations Managers to manage the publishing schedule and style guide, and train/manage external vendors to provide timely and quality results. This role will lead the team in maintaining authoring templates, QC tools, documentation, and reporting.

Position Responsibilities:

• Independently manage direct reports' work throughout the product lifecycle, ensuring timely delivery and quality of content and products, including:
  • Support authoring activities including content requests, design and template updates, and reviewing recommended updates to the style guide.
  • Maintain and distribute the publishing schedule and make assignments for document production work.
  • Manage external vendor support (copyediting, proofreading, design, authoring templates, printing).
  • Enforce content quality control processes and compliance with house styles and designs.
  • Coordinate author reviews and approvals.
  • Train and coach Content Operations Specialists.

• Contribute to ongoing maintenance and development of the publishing platform, content architecture, and processes.
  • Manage the maintenance and development of authoring tools including designs, Word templates, style guide, and quality assurance tools.
  • Perform user acceptance testing.
  • Develop and review documentation of new features and functionality.
  • Support ongoing development of content and information architecture.

• Provide leadership within the FAF Content Operations group.
  • Maintain departmental KPIs, metrics, and reports.
  • Collaborate with Director of Content Operations and colleagues to troubleshoot and streamline processes.
  • Liaise with FASB and GASB staff to manage publishing schedule and resolve issues.

Essential Skills and Experience:

• Minimum of 5 years' experience producing content for a technical organization required, including 2 years of managerial or supervisory experience.
  • Substantial experience copyediting and proofreading technical content. Finance or accounting content experience preferred but not required.
  • Expertise in Adobe Suite (InDesign, Acrobat, Illustrator) and other print production tools required.

• Proficient with Microsoft and Adobe applications (MS Word, Excel, SharePoint, Teams, Acrobat, Photoshop).
• Experience managing a technology-enabled operation (authoring templates, online editing, automation tools).
• Experience managing external vendors including: budgeting, training, and oversight.
• Excellent written and verbal communication.
• Strong project management, organization, and self-management skills.
• Experience writing or editing technical documentation helpful.
• Bachelor's degree required.

Reporting to this Position:

• Content Operations Lead (0-1)
• Senior Content Operations Specialist (0-1)
• Content Operations Specialist (0-1)

The FAF is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The FAF strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, creed, religion, national origin, ancestry, ethnicity, age, gender, gender identity or expression, marital or civil union status, sexual orientation, genetic information, citizenship, military service, mental or learning disability or physical disability, pregnancy, or any other characteristic protected under applicable federal, state, or local law. All Employees are prohibited from engaging in unlawful discrimination. This Policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.