Content Claims Specialist - Field (Burnaby)

Crawford & Company (Canada) Inc.; Burnaby; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Content Claims Specialist to join their dynamic team. This role offers flexibility in working arrangements, including in-office, hybrid, or fully remote options. As a key player in the claims handling process, you will bridge the gap between insurance adjusters and policyholders, ensuring accurate inventory and valuation of total loss contents. If you thrive in a customer-focused environment and are eager to contribute to a reputable company that values adaptability and continuous improvement, this opportunity is perfect for you.

Benefits

Company Laptop

Flexible Working Arrangements

Business-Related Expense Coverage

Qualifications

• Ability to work independently with minimal supervision.
• Strong computer skills and reliable transportation required.

Responsibilities

• Conduct onsite visits for inventory of total loss contents.
• Ensure timely updates on claims process to adjusters/policyholders.
• Maintain detailed work logs and claim-related notes.

Skills

Customer Service

Communication Skills

Adaptability

Time Management

Problem Solving

Education

Secondary School Diploma

Tools

Office 365

Windows 10

exclaim

Job description

Job Description

We are currently recruiting for a Content Claims Specialist - Field to join our team in Burnaby, British Columbia, Canada. The position location is flexible, and we can offer in-office, hybrid, or fully remote working arrangements.

Role

The role of Content Claims Specialists is a multi-faceted role, which focuses primarily on the following four key areas of edjuster’s content claims handling operations:

1. With a high focus on customer service, edjuster’s Content Claims Specialist – Field acts as an intermediary between the Insurance Company's property adjusters and their policyholders, assisting with the inventory and valuations of the policyholder’s/claimant's total loss contents, which are most commonly caused by theft, water, fire, and other perils.
2. Edjuster focuses on the accurate and timely processing of content claims via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform – exclaim.
3. Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
4. Edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task, as well as fulfilling all of their required administrative job duties.

Responsibilities

As part of this role, responsibilities include, but are not limited to, the following:

1. Conduct onsite visits to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
2. Ensure consistent quality and turnaround of all claims in accordance with the Company’s productivity and performance standards.
3. Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
4. Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
5. Complete/submit detailed work/time logs daily for all claim tasks completed.
6. Maintain claim-related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
7. Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams, and adhere to Like, Kind and Quality (LKQ) standards.
8. Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
9. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Qualifications

1. A Secondary School diploma.
2. Ability to work independently in most circumstances, with minimal supervision.
3. Some prior background/experience in the Property claims industry would be considered an asset.
4. Be able to provide an adequate workspace, free of noise.
5. Employee must provide their own high-speed internet service.
6. Company equipment including a laptop will be provided. It is the employee’s responsibility to care for and maintain the equipment, as per policy.
7. Reliable transportation required.
8. Valid driver's license is required.
9. Regular travel to loss sites is required.
10. Occasional overnight travel may be required; any business-related expense would be covered by edjuster.
11. Strong computer skills (Office 365 & Windows 10).
12. Strong communication skills.
13. Demonstrated ability to adapt to change and new technology.
14. Willingness to learn and continuously improve.