Contact Engineer – Hydroconversion

Shell; Scotford; On-site; CAD 120,000 - 180,000; Full time

Job summary

Shell Canada seeks a Contact Engineer – Hydroconversion in Scotford to join its 24x7 production team. The CE provides process engineering support to ensure process safety, reliability, energy optimization, and cost management while collaborating with the Production Specialist to deliver the production plan.

The role offers leadership, continuous improvement, project development, and turnaround planning. Senior engineers mentor staff and provide after-hours support as required.

Qualifications

• Legal authorization to work in Canada on a full-time basis.
• Bachelor's degree in chemical engineering.
• P.Eng. designation with APEGA.
• Minimum 8 years' experience in refining, upgrading, or petrochemicals.
• Expertise in process engineering, troubleshooting, optimization, and root cause analysis.
• Ability to manage competing priorities in a dynamic operating environment.
• Willingness to provide after-hours support.

Responsibilities

• Works closely with operations to identify and resolve operational challenges.
• Provides safety, environmental, reliability, and cost-conscious guidance to operate units.
• Supports Management of Change (MOC) processes.
• Identifies and implements process optimization to improve energy efficiency and margin.
• Leads complex troubleshooting and conducts root cause analyses.
• Provides technical leadership for turnaround and major maintenance.
• Offers after-hours technical support during plant upsets and emergencies.

Skills

Process engineering

Troubleshooting

Process optimization

Root cause analysis

Education

Bachelor's degree in chemical engineering

P.Eng. designation (APEGA)

Job description

Alberta, Canada Job Family Group: Process Engineering Worker Type: Regular Posting Start Date: October 23, 2026 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals

Job Description

What's the role Shell is seeking for Contact Engineer – Hydroconversion to join its team in Scotford. The Contact Engineer (CE) provides process engineering support to the 24x7 Production organization to ensure excellence in Process Safety, Reliability, Margin/Energy Optimization, and Cost Management. The CE works very closely with the Production Specialist to provide technical assurance to unit operations and ensure production plan delivery. In addition, the CE plays a key role in Continuous Improvement, Project Development, and Turnaround Planning and Execution. The current CE assignment is to support the Upgrader North Residue Hydroconversion (RHC) Unit focusing on the short-term delivery of the asset. As a senior member of the Hydroconverion team, the CE is expected to provide technical leadership, mentorship, and coaching to other engineers and technical staff.

What you’ll be doing

• Works closely with operations team, leveraging their expertise and frontline experience to identify and resolve operational challenges
• Provides technical expertise and guidance to ensure designated process units are operated in a safe, environmentally sound and reliable manner in accordance with the license to operate and the defined safe operating envelope
• Provide technical assurance and support for Management of Change (MOC) processes
• Identify and implement process optimization opportunities to improve energy efficiency, operating costs, throughput, and margin performance
• Lead complex troubleshooting efforts and conduct root cause analyses to resolve process and reliability issues
• Provides technical leadership and support to turnaround and major maintenance activities
• Provide off-hours technical support during plant upsets, emergencies, and critical operational events as required

What you bring

• The candidate must have legal authorization to work in Canada on a full-time basis
• Bachelor's degree in chemical engineering
• Professional Engineer (P.Eng.) designation and registration with APEGA
• Minimum of 8 years of relevant experience in the refining, upgrading, or petrochemical industry
• Demonstrated expertise in process engineering, troubleshooting, process optimization, and root cause analysis
• Ability to effectively manage competing priorities and work within a dynamic operating environment
• Willingness and ability to provide after-hours support when required

What we offer

You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together Continuously grow the transferable skills you need to get ahead Work at the forefront of technology, trends, and practices Collaborate with experienced colleagues with unique expertise Achieve your balance in a values-led culture that encourages you to be the best version of yourself Perform at your best with a competitive starting salary and annual performance-related salary increase; our pay and benefits packages are among the best in the world Shell has a bold goal: to become one of the world's most diverse and inclusive companies.

• Take advantage of paid parental leave, including for non-birthing parents
• Join an organization working to become one of the most diverse and inclusive in the world
• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs

Shell in Canada

Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employees in more than 70 countries and has been operating in Canada since 1911. Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell's global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers.

• Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets
• Shale gas and liquids assets in Alberta and British Columbia
• A network of 1,400 retail stations across Canada
• The Scotford Complex in Alberta includes an upgrader; chemicals plant and is home to the Quest carbon capture and storage facility
• The Sarnia Manufacturing Centre refinery in Ontario
• Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels
• 12 Shell-owned distribution terminals, three of which have marine operations
• Shell Aviation Canada delivers across a network of 26 airport fixed-based operations and airport consortiums, from coast to coast.
• Shell Aviation provides 1.7 billion liters of high-quality fuel annually in Canada and offers reliable and safe into-plane delivery
• Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business

Shell is an Equal Opportunity Employer.

Shell respects the equality of access to employment.

Shell is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries. Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people. Learn more about our purpose and strategy.