Contact Engineer - Hydroconversion

Shell; Scotford; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Annual performance-related pay raise

Parental leave

Training and development programs

Diversity and inclusion culture

Job summary

Shell is seeking a Contact Engineer - Hydroconversion to join the Scotford team. The CE provides process engineering support to the 24x7 Production organization, emphasizing process safety, reliability, energy optimization, and cost control.

You will mentor engineers and contribute to continuous improvement and major maintenance planning. As a senior member of the Hydroconversion team, you’ll lead technical initiatives, provide after-hours support during plant upsets, and help deliver safe,

Qualifications

• Legal authorization to work in Canada.
• Bachelor's degree in chemical engineering.
• P.Eng. designation and registration with APEGA.
• Minimum of 8 years of relevant experience in refining, upgrading, or petrochemical industries.
• Demonstrated expertise in process engineering, troubleshooting, optimization, and root cause analysis.
• Ability to manage competing priorities and provide after-hours support.

Responsibilities

• Collaborate with operations to identify and resolve challenges.
• Provide technical guidance to ensure safe, reliable operation within the license to operate and safe operating envelope.
• Support Management of Change (MOC) processes.
• Identify and implement process optimization opportunities to improve energy efficiency and margins.
• Lead complex troubleshooting and root cause analyses, support turnaround and major maintenance.

Skills

Chemical engineering

Process engineering

Root cause analysis

Troubleshooting

Education

Bachelor's degree in chemical engineering

P.Eng. designation

Job description

Alberta, Canada

Job Family Group: Process Engineering

Worker Type: Regular

Posting Start Date: October 23, 2026

Business Unit: Downstream and Renewables

Experience Level: Experienced Professionals

Job Description

Shell is seeking for Contact Engineer - Hydroconversion to join its team in Scotford.

The Contact Engineer (CE) provides process engineering support to the 24x7 Production organization to ensure excellence in Process Safety, Reliability, Margin/Energy Optimization, and Cost Management. The CE works very closely with the Production Specialist to provide technical assurance to unit operations and ensure production plan delivery.

In addition, the CE plays a key role in Continuous Improvement, Project Development, and Turnaround Planning and Execution. The current CE assignment is to support the Upgrader North Residue Hydroconversion (RHC) Unit focusing on the short-term delivery of the asset. As a senior member of the Hydroconverion team, the CE is expected to provide technical leadership, mentorship, and coaching to other engineers and technical staff.

What you'll be doing

• Works closely with operations team, leveraging their expertise and frontline experience to identify and resolve operational challenges
• Provides technical expertise and guidance to ensure designated process units are operated in a safe, environmentally sound and reliable manner in accordance with the license to operate and the defined safe operating envelope
• Provide technical assurance and support for Management of Change (MOC) processes
• Identify and implement process optimization opportunities to improve energy efficiency, operating costs, throughput, and margin performance
• Lead complex troubleshooting efforts and conduct root cause analyses to resolve process and reliability issues
• Provides technical leadership and support to turnaround and major maintenance activities
• Provide off-hours technical support during plant upsets, emergencies, and critical operational events as required

What you bring

• The candidate must have legal authorization to work in Canada on a full-time basis
• Bachelor's degree in chemical engineering
• Professional Engineer (P.Eng.) designation and registration with APEGA
• Minimum of 8 years of relevant experience in the refining, upgrading, or petrochemical industry
• Demonstrated expertise in process engineering, troubleshooting, process optimization, and root cause analysis
• Ability to effectively manage competing priorities and work within a dynamic operating environment
• Willingness and ability to provide after-hours support when required

Equity & Inclusion

We are committed to creating a more equitable, inclusive, and diverse company, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

What we offer

• You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
• Progress as a person as we work on the energy transition together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• Perform at your best with a competitive starting salary and annual performance-related salary increase; our pay and benefits packages are among the best in the world
• Take advantage of paid parental leave, including for non-birthing parents
• Join an organization working to become one of the most diverse and inclusive in the world
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs

Additional Note

We'd like you to know that Shell has a bold goal: to become one of the world's m