contact centre agent - customer service

Government of Canada; Halifax; On-site; CAD 30,000 - 40,000; Full time

Job summary

The Government of Canada is seeking a customer service representative in Halifax for a telecommunications and tourism role. Responsibilities include handling inquiries, managing payments, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced, organized manner.

Benefits

Free parking available

Learning/training paid by employer

Qualifications

• 7 months to less than 1 year experience required.
• Strong communication and electronic tools skills essential.
• Ability to handle clients' inquiries and multitask effectively.

Responsibilities

• Answer written and oral inquiries for customer information.
• Handle refunds, complaints, and payments efficiently.
• Provide reliable client service in a fast-paced environment.

Skills

Excellent oral communication

Excellent written communication

Efficient interpersonal skills

Attention to detail

Ability to multitask

Reliability

Team player

Punctuality

Education

No degree, certificate or diploma

Tools

MS Office

MS Outlook

MS Windows

Internet

Job description

Overview Languages

English

Education

• No degree, certificate or diploma

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Telecommunications company
• Tourism

Responsibilities Tasks

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Receive and log complaints
• Receive payments
• Answer clients' inquiries and provide information

Experience and specialization Computer and technology knowledge

• Internet
• MS Outlook
• MS Windows
• MS Office

Additional information Security and safety

• Criminal record check

Transportation/travel information

• Willing to travel

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks

Own tools/equipment

• Cellular phone

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits Other benefits

• Free parking available
• Learning/training paid by employer