Consumer Service Technician , Bell Aliant

EPIC Information Solutions Inc.; Sussex; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated Consumer Service Technicians to join their Customer Operations team. In this role, you will be instrumental in delivering exceptional service to residential and small business customers, ensuring their needs are met with efficiency and professionalism. Your responsibilities will include installation, maintenance, and repair of services, along with providing technical assistance and managing customer accounts. This is a fantastic opportunity to gain valuable experience in a dynamic environment that values teamwork and customer satisfaction.

Benefits

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

35% discount on services

Qualifications

• High School Graduation Certificate required.
• One year of post-secondary education or relevant work experience.

Responsibilities

• Install, maintain, and repair services for residential and small business customers.
• Address inquiries, provide technical assistance, and manage customer accounts.

Skills

Communication skills - verbal and written

Computer skills - Email: Outlook, Microsoft Excel, Microsoft Word

Customer service skills

Problem Solving Skills

Education

High School Graduation Certificate

Post-secondary education

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Req Id:423393

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

Description

Consumer Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services

Education Requirements:
A High School Graduation Certificate combined with one (1) year of completed post secondary education at a recognized learning institution in good academic standing

OR

A High School Graduation Certificate combined with:

• One (1) year of continuous related field work experience as a technician in a communications technology firm/department
• Or one (1) year experience in a skilled trades position

Ability Requirements of the Position

Physical

• Climb poles on a daily basis (using ladders, spurs and other tools)
• Ability to distinguish colours
• Able to lift up to 70 lbs
• Work effectively aloft
• Ability to maneuver and climb ladders extending up to 28 ft. high that supports a max weight of 375 lbs

Skills/Knowledge

• Communication skills - verbal and written
• Computer skills - Email: Outlook, Intranet/Internet, Microsoft Excel, MicrosoftWord
• Customer service skills
• Dealing with ambiguity
• Problem Solving Skills

Other

• Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
• Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
• Travel using various modes of transportation in all kinds of weather
• Hold a valid, in good standing, regular driver's license (Class 5)
• Flexible to work 40 hours per week including days, evenings, weekends and holidays

Preferred Qualifications

• A passion for customer service
• High manual dexterity, able to work with variety of hand tools
• Having a strong interest in technology
• Experience in sales or customer service
• Agility and ability to adapt in a changing environment

#EmployeeReferralProgram

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Job Location: Canada : New Brunswick : Sussex

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 05/09/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,NB, Sussex

Bell,one of Canada's Top 100 Employers.