Consumer Compliance Manager

S&T Bank; Markham; On-site; USD 65,000 - 154,000; Full time

Job summary

Join a forward-thinking organization as a Compliance Risk Manager, where you will lead efforts in consumer compliance risk management. This role focuses on ensuring the organization operates within federal and state laws while mitigating risks associated with litigation and penalties. You will manage compliance training, oversee risk assessments, and work closely with senior management to enhance compliance policies. If you are passionate about regulatory compliance and possess strong leadership skills, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 10+ years of experience in financial services or regulatory compliance.
• Bachelor's degree in a relevant field with required certifications.

Responsibilities

• Manage consumer compliance risk function to ensure conformity with laws.
• Lead compliance risk assessments and manage compliance training programs.

Skills

Consumer Compliance Knowledge

Risk Assessment

Regulatory Compliance

Leadership

Communication Skills

Education

Bachelor's Degree in Business Administration

CRCM Certification

CIPP Certification

CCEP Certification

CRM Certification

Job description

Work Location:

Please see locations listed in the job posting. Must be located within the S&T Footprint.

Work Hours:

8:00am - 5:00pm

(Additional hours as needed to fulfill department needs)

Function: Manages the consumer compliance risk function within Compliance Risk Management- Consumer Compliance Group, to identify and quantify risk to help ensure S&T operates in conformity with federal and state laws and regulations. Aids in mitigating risks from litigation, civil money penalties, enforcement actions, and reputation damage. Responsible for the entire product and service lifecycle, focusing on prevention and detection of compliance risks. Leads efforts related to compliance risk assessments, training, complaint management, assurance reviews, regulatory advice, and policy development. Supports risk assessments and root cause analysis for products, services, and vendors.

Duties and Responsibilities

1. Maintains current knowledge of federal and state regulations related to Consumer Compliance. Understands S&T's Consumer Compliance Program, policies, procedures, and processes. Communicates issues related to business operations, regulations, emerging issues, and potential violations.

2. Obtains and maintains Certified Regulatory Compliance Manager designation from the ABA.

3. Supports the design and maintenance of a risk-based consumer compliance program, suggesting improvements and ensuring quality control.

4. Manages the review and development of corporate compliance policies, researching new and amended regulations for impact analysis.

5. Assists in managing the compliance training program, supporting delivery and targeted training initiatives.

6. Develops and maintains Consumer Compliance Program elements suitable for the organization's size and complexity.

7. Completes compliance risk assessments for products, services, and vendors.

8. Oversees the consumer complaint management program.

9. Analyzes compliance issues, escalating significant problems and recommending solutions to senior management.

10. Ensures consumer compliance requirements are integrated into business processes, overseeing monitoring of high-risk areas and root cause analysis.

11. Participates in the Bank's Compliance Committee.

12. Supervises Analysts, overseeing their work, development, and performance evaluations.

13. Collaborates on enterprise-wide compliance initiatives and provides guidance to business lines.

14. Assists with regulatory exams and internal audits, providing reports for executive committees and the Board.

15. Builds and maintains positive relationships within the organization, demonstrating independence and teamwork.

16. Performs additional duties as assigned.

Physical Demands:

Approximately 75% of the day operating a keypad device. Occasionally lift/move up to 20 lbs. Use of electronic equipment is required 100%, mouse use 80%. Specific vision requirements include close vision of 18-20 inches. Sitting for 100% of the day. Accommodations available for disabilities.

Education:

Bachelor's degree in Business Administration, Management, Legal Studies, or related field. CRCM or similar certification (CIPP, CCEP, CRM) required.

Experience:

Minimum ten years of general experience, with 5-10 years in financial services or regulatory compliance. Prior management or leadership experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Discrimination prohibited. Details on pay disclosure restrictions included.

Salary Range:

$65,000.00 - $154,000.00