Consumer Care Specialist

Spin Master; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Join a leading global children's toy and entertainment company, Spin Master, as a Consumer Care Specialist. You will engage with customers through social media, ensuring their satisfaction and handling inquiries effectively. In a fast-paced environment, this role offers diverse opportunities for growth and creativity, while working with a passionate team committed to innovation.

Benefits

Growth and Career Opportunities

Flexible Work Hours

Comprehensive Benefits

Other fun Perks!

Qualifications

• Flexibility on hours between 9:00am to 8:00pm including weekends.
• Experience working with client-facing tasks or projects.

Responsibilities

• Act as an elevated level of support for customer inquiries on social media.
• Manage replacement orders and quality assurance pickups.
• Ensure timely processing of customer service inquiries.

Skills

Social media experience

Customer service initiatives

Microsoft Applications

Social listening tools

CRM systems

Job description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

Job Description:

What will you work on?

Working alongside a dynamic team of Consumer Care Specialists, this role will assist with delivering engaging consumer experiences and satisfaction through numerous capacities.

How will you create impact?

• Act as an elevated level of support to resolve all concerns on social media/online reviews, replacement shipment orders/quality assurance samples, and case escalations, while ensuring all case handling procedures are followed correctly.
• Manage all customer service inquiries on social media (including Facebook, Twitter, YouTube, Instagram, Helpshift)
• Process replacement orders, quality assurance pickups, and mail out shipments (physically and remotely) via Canada Post and UPS in a timely and accurate manner while providing tracking updates, inventory statuses, and other order-related requests
• This role will report directly into Sr. Manager, Global Consumer Care

What are your skills and experience?

• Social media experience (professionally or personally)
• Experience working with customer or client facing initiatives, tasks or projects
• Experience with Microsoft Applications, including Outlook, Excel and PowerPoint
• Experience with social listening and monitoring tools is a definite asset
• Experience with a customer relationship management (CRM) or order management systems is a definite asset
• Flexibility on hours between 9:00am to 8:00pm, including weekdays and weekends, and during statuary holidays throughout the year

#LI-Hybrid #LI-HM1

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [e-mail] or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.

Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.

We do appreciate all interest; however only those selected for interview will be contacted.