Consultant, Production Application Support

CIBC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Banking benefits

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers program

Job summary

CIBC in Toronto seeks an Application Operations professional to provide analysis and second-level support for Personal Banking and Product Technologies (PBPT). You’ll maintain production applications, handle incidents, and coordinate with technology groups and vendors for rapid recovery.

You’ll work in a role requiring strong collaboration, strong troubleshooting skills, and familiarity with Unix/Linux and Windows. 24/7 rotation support will be part of the responsibilities.

Qualifications

• Experience in enterprise IT operations and incident management.
• Working knowledge of Unix/Linux and Windows administration.
• Familiarity with automation and deployment tools such as GitHub Actions, Jenkins, and Azure DevOps.

Responsibilities

• Provide analysis and second-level support for PBPT applications and sites.
• Manage production issues, outages and escalations with technology groups and vendors.
• Coordinate 24x7 production support and recovery efforts.
• Evaluate service requests to ensure adherence to standards and processes.
• Identify and resolve complex production problems and drive continuous improvement.

Skills

Change Management

Information Technology

Operations Management

Troubleshooting

Unix Operating Systems

Tools

GitHub Actions

Jenkins

Azure DevOps

Autosys

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining CIBC’s Application Operations team supporting Personal Banking and Product Technologies (PBPT). You will be responsible for providing analysis and second level support on client issues, technical issues, system/web site outages and questions from all Internal and External application by maintaining, prioritization and addressing to respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

How you’ll succeed

• Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Incident management and partnership with application owner teams to drive resolution. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
• Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.
• Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, analyze and provide recommendations on issues and system outages.
• Analysis & support: Evaluate service requests to ensure adherence to standards and processes. Coordinate and/or execute implementation plans.
• Troubleshooting skills: Identify and resolve complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.

Who you are

• You can demonstrate experience in: internal applications, you have working knowledge of critical enterprise applications and middleware, structure, and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities. Experience with Unix/Linux administration and scripting, Windows administration and Powershell. FeedHub and Autosys enterprise components. 24/7 production support on a rotational basis. Enterprise Incident Management and Change Management. Service Continuity Management. Experience in an Application Operations role. Exposure to GitHub / Actions, Jenkins and Azure DevOps for automated deployments and Azure SQL technologies is an asset
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

81 Bay Street, Banking Centre

Employment Type

Regular

Weekly Hours

37.5

Skills

Change Management, Information Technology (IT), Operations Management, Troubleshooting, Unix Operating Systems