Consultant II

Insight Enterprises; Edmonton; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Remote-work flexibility

Job summary

Insight Enterprises in Canada seeks a Microsoft 365 Adoption & Change Management Consultant (Consultant II) for a hybrid role based in Calgary, Edmonton or Vancouver. You will guide clients through adopting Copilot, Purview, SharePoint, Teams and other 365 apps, translating tech changes into business impacts and leading discovery, training, and enablement activities.

Responsibilities include defining success metrics, creating learner-first content, and coordinating with project teams to ensure

Qualifications

• Experience in client-facing consulting or adoption and change management.
• Able to lead workshops, present to diverse audiences, and build trust with clients.
• Manage deliverables across multiple client projects independently.
• Create polished, audience-focused communications and learning materials.
• Translate complex technical concepts into practical business messages.
• Strong organization, writing and verbal communication skills.
• Willing to travel to client locations as needed.

Responsibilities

• Provide guidance on Adoption and Change Management for clients.
• Lead discovery sessions to understand goals, audiences, readiness, risks and adoption barriers.
• Define success measures using feedback and adoption indicators.
• Translate technical changes into practical messages for business users.
• Facilitate workshops, executive sessions, train-the-trainer, and end-user training.
• Support Copilot and AI adoption with use-case discovery and governance.
• Manage deliverables, timelines, risks, and client communications across projects.
• Collaborate with project management, technical delivery and ACM teams.
• Upskill in areas where there is a need.

Skills

Client-facing consulting

Adoption & change management

Workshop facilitation

Stakeholder engagement

Project management

Technical writing

Instructional design

AI adoption

Communication skills

Tools

Microsoft 365

Copilot

SharePoint

Teams

Purview

DLP

Job description

Requisition Number: 106687Location: This is a hybrid opportunity in our Calgary officeLocation: This is a hybrid position based in a major Canadian city, such as Calgary, the Greater Toronto Area (GTA), or Vancouver. The role requires regular in-person work at client offices. Travel time to client sites will vary depending on the engagement and location.Insight at a Glance14,000+ engaged teammates globally#20 on Fortune’s World's Best Workplaces list$9.2 billion in revenueReceived 35+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2023 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.About the roleWe’re seeking a Microsoft 365 Adoption & Change Management Consultant to join Insight Canada’s Adoption & Change Management team and collaborate closely with our Modern Workplace specialists. You will help clients prepare their people for technology-enabled change and achieve sustained adoption of solutions such as Microsoft Copilot, Purview, SharePoint, Teams, Exchange, and other Microsoft 365 applications. Working across multiple client engagements, you will translate technical changes into clear user impacts, lead discovery and stakeholder activities, develop adoption and communications plans, create learning content, and facilitate user enablement sessions. Projects may include cloud migrations, Copilot deployments, SharePoint information architecture initiatives, and security or compliance programs.As a Consultant II you will:Provide support and guidance to our clients around Adoption and Change ManagementLead discovery sessions to understand client goals, audiences, readiness, risks, and adoption barriersDefine success measures and using feedback, usage insights, and adoption indicators to refine the approachTranslate technical changes into practical messages and experiences for business usersFacilitate virtual and in-person workshops, executive briefings, train-the-trainer sessions, and end-user trainingSupport Copilot and AI adoption through use-case discovery, responsible-use guidance, champions programs, and reinforcement activitiesManage assigned deliverables, timelines, risks, and client communications across concurrent projectsCollaborate with project management, technical delivery, and other ACM consultantsSkill up in areas where we have a needBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your careerWhat we’re looking forCore requirements:You have experience in client-facing consulting, adoption and change management, or a related fieldYou’re comfortable leading workshops, presenting to a range of audiences, and building trusted client relationshipsYou can independently manage deliverables, priorities, and deadlines across multiple client projectsYou have experience creating polished, audience-focused communications, presentations, and learning materialsYou can translate complex technical concepts into clear, practical messages that connect technology with business and user needsYou have strong organization, prioritization, writing, and verbal communication skillsYou’re willing and able to work at client locations and travel based on the needs of each engagementStandout candidates will also bring:You have experience driving AI adoption and helping organizations build confidence, capability, and sustained use of AI-enabled toolsYou’ve worked in a consulting environment where you managed and delivered multiple client projects or workstreams at the same timeYou have technical writing experience and can turn complex concepts into clear, practical, and audience-friendly communications and documentationYou have instructional design experience creating compelling, learner-focused training content and supporting materialsYou have facilitated engaging user enablement sessions for Microsoft Copilot, Microsoft 365 apps, SharePoint, OneDrive, sensitivity labels, and data loss prevention (DLP) policies What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Join us today, your ambITious journey starts here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submitcandidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Posting Notes: Calgary/Edmonton/Vancouver || Alberta (CA-AB) || Canada (CA) || Project Management || None || CA - Calgary, AB ||