Consultant, Field Operations

McDonald's; Toronto; On-site; CAD 77,000 - 102,000; Full time

Job summary

McDonald’s Canada seeks a Field Service Liaison to partner with Owner/Operators and leadership teams to maximize sales, QSC, and people development across markets. You will report to the Director of Field Service and advise on growth opportunities while coordinating reinvestment plans to drive restaurant performance and brand standards.

This role requires strong communication, change management, and the ability to navigate a complex, fast-paced environment.

Qualifications

• 3+ years of McDonald’s restaurant or QSR operations experience.
• Exceptional communication skills specific to McDonald’s franchise and corporate organization.
• Strong organizational skills to coordinate multiple projects.

Responsibilities

• Act as an advocate for Owner/Operator and McDonald’s, ensuring both viewpoints are communicated clearly.
• Identify priority Owner/Operators and restaurants; coach to improve performance.
• Provide rewards and recognition for Owner/Operator and Management Teams.
• Organize and conduct annual Owner/Operator Business Meetings under Field Service Director direction.
• Assist Owner/Operators in developing reinvestment plans for openings, rebuilds, remodels andequipment purchases.
• Coordinate with Regional Support staff (Construction, Real Estate, HR, Training) as needed.
• Ensure staffing sufficiency to build the business and support growth.
• Use tools like PACE, PNLs, and Guest Satisfaction measures to identify opportunities and threats.

Skills

Communication skills

Organizational skills

Stakeholder collaboration

Multi-tasking

Self-motivation

Job description

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

The Opportunity

Company Description:

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

The Opportunity

This person will report directly to the Director of Field Service and consult to an assigned group of Owner/Operators to optimize sales, QSC, profit, and people development with the purpose of maximizing business potential for the Owner/Operator organization. Key customers include Owner/Operators, Field Service Directors, Restaurant Leadership Teams, and customers.

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Operator Relationships/Business Results

• Acts as an advocate for the Owner/Operator and the Company, ensuring that both points of view are clearly communicated.
• Identifies priority Owner/Operators and restaurants. Coaches the Owner/Operator to improve restaurant performance.
• Provides rewards and recognition for Owner/Operators and Management Teams.
• Under direction of the Field Service Director, organizes and conducts the process whereby an Owner/Operator Business Meeting is conducted annually or according to Regional practice. Provide recommendation on growth and rewrite status to the Field Service Director.
• Assists the Owner/Operators in developing and executing reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models, equipment purchases, etc.
• Recommends and coordinates the assistance of Regional Support Staff (Construction, Controller, Real Estate, Human Resources, Training, etc.) when appropriate.

People

• Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from Owner/Operators and the respective Restaurant teams.

QSC/Sales Building

• Protects the McDonald's brand to ensure that their restaurants meet McDonald's QSC, safety and sanitation standards.
• Consults and is accountable for working shoulder-to-shoulder with each Owner/Operator to improve the results of restaurant systems (scheduling, ordering, training, planned maintenance, etc.) and to create and accomplish long-term restaurant objectives.
• Assists the Owner/Operator to ensure appropriate staffing exists to build the business.
• Uses all informational resources available such as PACE, PNLs, and Guest Satisfaction Measurement etc., to identify opportunities and threats to build a business plan to optimize market potential.
• Coordinates implementation and execution of new products and processes within their markets.
• Works with the Owner/Operators to ensure that there is an on-going local (My Store) Marketing plan for each restaurant.

Qualifications

• 3+ years of McDonalds restaurant (or other QSR) operations experience demonstrating an expert knowledge of operations procedures and key restaurant performance metrics.
• Exceptional communication skills specific to McDonald’s franchise and corporate organization.
• Strong organizational skills to coordinate multiple projects at any given time.
• Ability to collaborate with numerous stakeholders and demonstrate the OneTeam approach.
• Ability to navigate through an ambiguous, ever-changing environment
• Self-starter who is capable of multi-tasking

Salary Range

The expected salary range for this role is $77,000 - $102,000 per year The above represents the expectedsalaryrange for this job requisition. Ultimately, in determining yourpay, we may also consider your experience, and other job-related factors.

This is for an existing role.

Additional Information

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
We do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during our recruitment process