Consultant en Déploiement Bilingue / Bilingual Deployment Consultant (QC or ON)

Becton Dickinson; Quebec; Hybrid; CAD 69,000 - 119,000; Full time

Job summary

BD is seeking a Deployment Consultant to guide customer stakeholders through the implementation of BD Medication Management Solutions. You will lead site assessments, design and deployment phases, and coordinate cross-functional BD and client teams across Canada.

The role requires clinical and technical expertise in pharmacy workflows and automated dispensing systems. You will train end users, maintain project documentation and foster long-term customer relationships while traveling up to 80%

Qualifications

• Bachelor's degree or college diploma in a relevant field.
• Must hold a Canadian Pharmacist (RPh) or RPhT designation.
• 5+ years in a medical device or healthcare environment, with clinical and technical responsibilities.

Responsibilities

• Lead customer site and workflow assessments and facilitate the project design and deployment phases for BD Medication Management Solutions.
• Provide team support and product, clinical and technical information related to BD Medication Management Solutions.
• Manage customer stakeholder teams, gain consensus within teams and deliver concise and consistent communication.
• Facilitate conference calls and customer meetings to progress the design and deployment goals in collaboration with BD and Customer project managers and teams.
• Establishes rapport with customers that is conducive to long-term business relationships.
• Install, validate and train end users on the use of BD Medication Management Solutions technologies (software & hardware).
• Maintains documentation related to customer projects, expenses, compliance documentation and reports.

Skills

Bilingual English/French

Communication skills

Decision making

Problem solving

Time management

Education

Bachelor’s Degree or College diploma in Business, Science, Health Sciences or related field

Canadian Registered Pharmacist (RPh) or RPhT designation

Tools

MS Office Suite

Salesforce CRM

Job description

**We are the people who give possibilities purpose**BD is one of the largest global medical technology companies in the world. Advancing the world of healthTM is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.# Job DescriptionLe **Consultant en déploiement, déploiement de solutions**, est responsable d’accompagner les parties prenantes du client tout au long du processus d’implantation et possède une expertise démontrée des processus cliniques et techniques liés à la pharmacie, aux flux de travail en soins infirmiers et aux technologies des solutions de gestion des médicaments de BD. Les projets varient en portée, allant de petits hôpitaux ou pharmacies à des déploiements à grande échelle au niveau des réseaux de santé nécessitant une standardisation à travers les provinces ou les régions. Le **Consultant en déploiement** travaille avec le client pour recueillir les besoins, définir les meilleures pratiques, orienter les décisions de conception et conseiller dans l’élaboration des politiques et procédures. Il exécute les tâches requises en respectant le processus d’implantation par étapes afin d’assurer des mises en service dans les délais et la satisfaction du client. Le **Consultant en déploiement** doit être en mesure d’établir des relations de travail collaboratives avec des équipes de projet multidisciplinaires et interfonctionnelles. **Responsabilités du poste*** Diriger les évaluations des sites clients et des flux de travail et faciliter les phases de conception et de déploiement des solutions de gestion des médicaments de BD.* Fournir un soutien à l’équipe ainsi que des informations sur les produits, les aspects cliniques et techniques liés aux solutions de BD.* Gérer les équipes de parties prenantes chez le client, obtenir un consensus et assurer des communications claires et cohérentes.* Animer des conférences téléphoniques et des rencontres clients afin de faire progresser les objectifs de conception et de déploiement en collaboration avec les gestionnaires de projet et les équipes BD et client.* Établir une relation de confiance avec les clients favorisant des relations d’affaires à long terme.* Démontrer des compétences en résolution de problèmes, en dépannage et en consultation de systèmes en lien avec les meilleures pratiques en pharmacie et en soins infirmiers pour les flux de gestion des médicaments.* Démontrer une connaissance des processus de flux de travail pharmaceutiques et cliniques, de la construction des formulaires pharmaceutiques, de l’intégration des systèmes hospitaliers, de détail et de soins de longue durée, des paramètres des dispositifs cliniques, de la validation des interfaces (ADT, ordonnances, facturation), de la conception des rôles des comptes utilisateurs et d’Active Directory.* Faire preuve d’esprit critique et être en mesure d’aider les clients à améliorer leurs pratiques d’affaires et cliniques ainsi que leurs opérations.* Installer, valider et former les utilisateurs finaux sur l’utilisation des technologies des solutions de gestion des médicaments de BD (logiciels et matériel).* Maintenir la documentation liée aux projets clients, aux dépenses, à la conformité et aux rapports. **Education et Expérience requises*** Baccalauréat ou diplôme collégial dans un domaine pertinent (administration, sciences, sciences de la santé ou domaine connexe).* **Minimum de 5 ans d’expérience pertinente dans un environnement de dispositifs médicaux ou de soins de santé, avec des responsabilités à la fois cliniques et techniques, incluant une expérience pratique des systèmes automatisés de distribution des médicaments Pyxis MedStation ES.*** Détenir le titre de pharmacien(ne) autorisé(e) (RPh), de technicien(ne) en pharmacie autorisé(e) (RPhT) au Canada ou une qualification équivalente.* Une certification professionnelle en technologies de l’information sera considérée, accompagnée d’une expérience pertinente liée aux flux de travail en pharmacie et aux cabinets automatisés de distribution de médicaments. **Connaissances et compétences requises*** Maîtrise du français et de l’anglais (lecture, écrit, oral).* Solides compétences en communication verbale et écrite, en consultation et en apprentissage.* Excellentes aptitudes en prise de décision, résolution de problèmes et dépannage.* Souci du détail, capacité à gérer plusieurs tâches et à livrer des projets complexes en respectant les objectifs de BD et du client.* Excellentes habiletés en organisation et gestion du temps, avec flexibilité et capacité d’adaptation.* Maîtrise de la suite MS Office (Word, Excel, Outlook, PowerPoint, OneNote) et des outils CRM (Salesforce un atout). **Qualifications souhaitées*** Connaissance des technologies de distribution, de perfusion, d’automatisation en pharmacie et des solutions de flux de travail IV.* Expérience auprès de clients dans les pharmacies hospitalières, de détail et de soins de longue durée.* Capacité démontrée à former efficacement les utilisateurs sur l’utilisation des produits et les meilleures pratiques.* Bonne connaissance de la Loi sur les aliments et drogues du Canada et de ses règlements, des bonnes pratiques de fabrication, du Règlement sur les instruments médicaux, des normes de l’ANORP (NAPRA) et de la norme ISO 13485:2016. **Exigences physiques*** Capacité physique de soulever au moins 40 lbs au besoin. Le poste peut exiger de pousser, tirer, se pencher, s’accroupir et soulever des charges. **Environnement de travail*** Ce poste sur le terrain (QC, ON) exige jusqu’à 80 % de déplacements. Le candidat idéal réside près d’un grand aéroport afin de faciliter les déplacements partout au Canada. Les déplacements peuvent varier selon les projets et les besoins de l’équipe.* Doit détenir et maintenir un permis de conduire valide et un dossier de conduite sans antécédents importants depuis au moins 3 ans, conformément aux normes de sécurité automobile de BD.* Doit suivre la formation sur les équipements BD assignés et être en mesure de se déplacer aux États-Unis pour la formation dans les six premiers mois d’emploi et périodiquement par la suite, selon les besoins.\\*\\*\\* ENGLISH \\*\\*\\* The **Deployment Consultant, Solution Deployment,** is responsible for guiding customer stakeholders through the implementation process and possesses demonstrated expertise in clinical and technical processes related to pharmacy, nursing workflows and BD Medication Management Solutions technologies. Projects range in scope from small hospitals or pharmacies to large health system level implementations requiring standardization across provinces or regions. The **Deployment Consultant** will work with the customer to gather customer requirements, define best practices, design decisions and consult in the development of policies and procedures. The **Deployment Consultant** performs the required tasks in alignment with the toll gate implementation process to ensure timely Go-Lives and customer satisfaction. The **Deployment Consultant** must have the ability to establish collaborative working relationships with cross-functional and interdisciplinary project teams. **Job Responsibilities*** Leads customer site and workflow assessments and facilitates the project design and implementation phases for BD Medication Management Solutions.* Provides team support and product, clinical and technical information related to BD Medication Management Solutions.* Manages customer stakeholder teams, gain consensus within teams and delivers concise and consistent communication.* Facilitate conference calls and customer meetings to progress the design and implementation goals in collaboration with the BD and Customer project managers and teams.* Establishes rapport with customers that is conducive to long-term business relationships.* Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy and nursing best practices in Medication Management workflows.* Demonstrates knowledge of pharmacy/clinical workflow processes, pharmacy formulary builds, hospital, retail and long-term care & pharmacy system integration, clinical device settings, interface validation (ADT, Orders, Billing), user account role design, active directory.* Demonstrates critical thinking and ability to aid customers in improving current business and clinical practice and operations.* Install, validate and train end users on the use of BD Medication Management Solutions technologies (software & hardware).* Maintains documentation related to customer projects, expenses, compliance documentation and reports. **Education and Experience required*** Bachelor’s Degree or College diploma (Business, Science, Health Sciences or similar field).* 5+ years of experience in a medical device or healthcare environment, with both clinical and technical responsibilities, including hands-on experience supporting and working with Pyxis MedStation ES automated medication dispensing systems.* Must hold a Canadian Registered Pharmacist (RPh), Registered Pharmacy Technician (RPhT) designation or equivalent.* Professional IT certification will be considered, with relevant experience in pharmacy workflows and automated medication dispensing cabinets. **Knowledge and Skills required*** Fluency in English and French (read, speak, write)* Strong verbal and written communication consultative and learning skills.* Strong decision making, problem solving and troubleshooting skills.* Detail oriented, able to multi-task and implement complex projects consistent with established BD and customer objectives.* Possess excellent organization and time management skills, with the flexibility to readily adapt to change.* Proficient with MS Office Word, Excel, Outlook, PowerPoint, OneNote, and CRM (Salesforce preferred). **Preferred qualifications*** Knowledge of Dispensing, Infusion, Pharmacy Automation technologies and IV workflow solutions.* Experience working with clients in hospital, retail and long-term care pharmacies.* Demonstrated ability to effectively train users on product usage and best practices.* Effective working knowledge of the Canadian Food and Drug Act and Regulations, GMP Regulations and Guidance, Medical Devices Regulations, NAPRA Standards and ISO13485:2016. **Physical Demands*** Physical ability to lift at least 40 lbs as needed. This position may involve pushing, pulling, stooping, bending, and lifting. **Work Environment*** This field-based position (QC, ON) requires up to 80% travel, with the ideal candidate residing near a major airport to facilitate travel across Canada. Travel may fluctuate based on project and team needs.* Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.* Attend training on assigned BD instruments as required and must be able to travel to the US for training purposes within the first 6 months of employment and periodically thereafter, as required.At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under \"Your Career at BD”.Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors that contribute to the range displayed. The range displayed is comprised of wages, which includes base salary and commission, as well as certain components of our bonus programs. The salary offered to a successful candidate may vary based on a variety of factors including relevant experience, education, skills, qualifications, and work location.Salary Range Information: $69000 - $119000 Annual