Consultant, Digital Experience Strategy

CIBC; Toronto; Hybrid; CAD 76,000 - 104,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Defined pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Job summary

CIBC's Digital team is building a relationship-focused banking experience for the modern world. As a Consultant, User Experience, you will contribute to the online brokerage and Wealth app roadmap, elevating the Investor's Edge client experience through end-to-end journey improvements.

You'll work with product, research, analytics, and technology to translate client feedback into practical, prioritized enhancements that align with business goals and growth.

Qualifications

• 5–8 years of experience working on complex digital products with cross-functional teams.
• Banking or financial services exposure is an asset.
• Strong ability to translate research and data into actionable design decisions.

Responsibilities

• Review Online Brokerage and mobile app experiences to identify improvements.
• Translate client feedback and analytics into practical recommendations.
• Create interactive prototypes and user flows to visualize opportunities using Figma.
• Collaborate with product, research, analytics and technology teams to deliver recommendations.
• Use data and insights to support continuous improvement against KPIs.
• Provide thought leadership on emerging technologies and industry trends.

Skills

Journey optimization

Client insight

Design strategy

Cross-functional collaboration

Insight-driven decisions

Thought leadership

Tools

Figma

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

The Digital team supports CIBC Investor's Edge and Wealth platforms by creating thoughtful, seamless experiences that help clients manage their investing with confidence. As a Consultant, User Experience, you'll contribute to the digital roadmap for Online Brokerage and the Wealth app, with a focus on elevating the Investor's Edge client experience. You'll continuously assess end-to-end digital journeys across onboarding, research, execution, and monitoring to identify opportunities for improvement. Working closely with partners across user experience, product, research, analytics, and technology, you'll help shape and optimize digital experiences that are intuitive, dynamic, and client-focused. You'll use data, research, competitive insights, and client feedback to recommend both short- and long-term solutions that address client needs and business priorities. You're comfortable presenting your ideas to leadership and building support for recommendations that improve the overall digital experience.

At CIBC we enable the work environment most optimal for you to thrive in your role.

Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

The expected annualized base salary range for this role is $75,870 to $104,320.

The base salary is determined by a variety of factors, including the candidate's skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.

In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.

We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

How You'll Succeed

• Journey Optimization - Continuously review the Online Brokerage and mobile app experience through a digital customer journey lens, and recommend short- and long-term improvements rooted in research, data, and client feedback.
• Client Insight - Monitor client feedback, identify pain points and irritants, and translate findings into practical recommendations that improve the Investor's Edge digital experience.
• Design Strategy - Create interactive prototypes, user flows, and experience concepts using tools such as Figma to help visualize and validate opportunities.
• Cross-Functional Collaboration - Partner with other user experience disciplines, product owners, and cross-functional teams to deliver recommendations that strengthen Wealth tools and digital client journeys.
• Insight-Driven Decision Making - Use analytics, user research, customer feedback, and performance metrics to uncover insights and support continuous improvement against established key performance indicators.
• Thought Leadership - Evaluate emerging technologies, industry trends, and competitive experiences to identify new opportunities, support business cases, and provide informed recommendations to

Who You Are

• You have relevant experience. You bring 5-8 years of experience working on complex digital products from discovery through delivery, and you've partnered closely with Product, Technology, Research, and Design teams in Agile environments.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You stay current on digital trends and use that knowledge to inform better client experiences.
• You put our clients first. You engage with purpose to find the right solutions. You use client feedback, research, and journey insights to help create experiences that are simple, useful, and effective.
• You can demonstrate experience in user experience strategy, service design, product strategy, or digital experience. It's an asset if you have experience in financial services.
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accessibility Standards, AI Concepts, AI Prompting, Digital Content, Figma, Group Problem Solving, Leadership, Persona Creation, Product Design, Researching, User Behavior, User Experience (UX), User Interface (UI) Design, Wireframing