Constituency Services Assistant - Community Impact

House of Commons (Canada) / Chambre des communes (Canada); London; On-site; CAD 50,000 - 53,000; Full time

Job summary

The Office of the Honourable Arielle Kayabaga, MP for London West, is seeking two qualified Constituency Assistants to support day-to-day operations of the constituency office.

You will handle casework, administrative tasks and client service, acting as the first point of contact for constituents and assisting with correspondence, scheduling, outreach and collaboration with government departments and agencies to deliver responsive service to Canadians.

Qualifications

• Post-secondary education or an acceptable combination of education, training and relevant experience.
• Experience in an office environment with administrative or reception support.
• Experience providing client service to the public.
• Strong computer skills including Microsoft Office.

Responsibilities

• Serve as the first point of contact for constituents, providing information and support on federal programs and services.
• Manage, track and follow up on constituent casework with government departments and agencies.
• Draft and respond to constituent correspondence, including emails and letters.
• Handle the Member's emails and other communications.
• Coordinate scheduling, appointments, meetings and travel arrangements.
• Prepare correspondence and briefing materials for constituents and government officials.
• Provide general office administration, data entry and record keeping.
• Support community outreach initiatives and constituency events.

Skills

Office administration

Client service

Multitasking

Microsoft Office

Education

Post-secondary education (recognized institution)

Or combination of education/training/relevant experience

Job description

The Office of the Honourable Arielle Kayabaga, MP for London West, is seeking two qualified Constituency Assistants to support day-to-day operations of the constituency office.

You will handle casework, administrative tasks and client service, acting as the first point of contact for constituents and assisting with correspondence, scheduling, outreach and collaboration with government departments and agencies to deliver responsive service to Canadians.