Constituency Assistants

House of Commons; London; Presencial; CAD 50.000 - 53.000; Jornada completa

Descripción de la vacante

The House of Commons, office of the Honourable Arielle Kayabaga, MP for London West, is seeking two Constituency Assistants. This role supports day-to-day operations, casework, and client service for constituents across federal programs and services.

You will manage correspondence, constituent casework, scheduling, and outreach, collaborating with the MP and office team to deliver responsive service and advance the Member's priorities in the London West riding.

Formación

• Post-secondary education or equivalent experience.
• Experience in an office environment providing administrative or reception support.
• Experience providing client service to members of the public.
• Ability to multitask and adapt to different situations.
• Strong computer skills including Microsoft Office Suite.

Responsabilidades

• Serve as the first point of contact for constituents, providing information, advice, and support regarding federal programs and services.
• Manage, track, and follow up on constituent casework, liaising with government departments and agencies.
• Draft and respond to constituent correspondence, including emails and letters.
• Manage and prioritize the Member's emails and other communications.
• Coordinate the Member's schedule, including appointments, meetings, events, and travel arrangements.
• Prepare correspondence, briefing materials, and other documents for constituents and officials.
• Provide administrative support to ensure the efficient operation of the constituency office.
• Support community outreach initiatives and constituency events.

Conocimientos

Customer service

Multitasking

Office administration

Communication

Data entry

Educación

Post-secondary education

Herramientas

Microsoft Office

Descripción del empleo

• Compensation: CAD 50,000 - CAD 53,000 - yearly

Job Description

The office of the Honourable Arielle Kayabaga, Member of Parliament for London West is currently seeking qualified candidates to fill two Constituency Assistant positions.

About the role:

The Constituency Assistant plays a key role in supporting the day-to-day operations of the constituency office through a combination of casework, administrative, and client service responsibilities. As the first point of contact for constituents, you will help address inquiries and provide support on matters related to federal programs and services, while ensuring a high standard of service to the community.

Working closely with the Member and office team, you will assist with correspondence management, constituent casework, communications, scheduling, and outreach activities. Through your work, you will contribute to advancing the Member's priorities and strengthening the office's ability to deliver responsive and effective service to constituents.

Primary responsibilities:

• Serve as the first point of contact for constituents and provide information, advice, and support in person, by telephone, and in writing regarding federal programs and services, including immigration, Canada Revenue Agency, and Old Age Security matters.
• Manage, track, and follow up on constituent casework, including liaising with government departments and agencies to support the timely resolution of cases.
• Draft and respond to constituent correspondence, including emails and letters related to constituency matters and casework.
• Manage and prioritize the Member's emails, correspondence, and other communications.
• Coordinate the Member's schedule, including appointments, meetings, events, and travel arrangements.
• Prepare correspondence, briefing materials, and other documents for constituents, stakeholders, and government officials.
• Provide administrative support to ensure the effective operation of the constituency office, including data entry, record keeping, filing, and general office administration.
• Support community outreach initiatives, special projects, stakeholder engagement activities, and constituency events.

Top reasons to apply:

Working in the Honourable Arielle Kayabaga’s office offers a unique opportunity to make a meaningful impact in the community. Every day brings new opportunities to help constituents, build relationships with community organizations, and support initiatives that improve the lives of Canadians. In this role, you will gain valuable experience in organization, communication, problem solving, and community outreach.

Qualifications

Education:

• Post-secondary education from a recognized institution OR an acceptable combination of education, training and relevant experience.

Experience:

• Experience working in an office environment providing administrative or reception support.
• Experience providing client service to members of the public.
• Experience multitasking and prioritizing work, demonstrating flexibility with the ability to quickly adapt to different situations.
• Experience drafting correspondence and maintaining records in a professional setting.
• Strong computer skills including proficiency with Microsoft Office suite of programs.

Assets:

• Knowledge of the riding of London West.
• Knowledge of the Canadian parliamentary system and current federal issues.
• Experience working with case management, constituent services or community outreach activities.

Additional Information

Members of Parliament are individual employers who are responsible for recruiting, hiring and managing the employees who help them carry out their parliamentary duties. Operational requirements vary from one MP's office to another.

We thank all candidates for their application. Only selected candidates will be contacted for next steps.

This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.

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