Console Operator

ISM Canada; Regina; Hybrid; CAD 63,000 - 76,000; Full time

Job summary

Kyndryl Regina is seeking a Console Operator to monitor and manage a multi‑platform environment on a 24/7 basis. You will trouble‑shoot, log incidents, and coordinate with support teams to resolve issues with fast response times.

The role requires a Grade 12 equivalent with computer operations training, and a willingness to work rotating 12‑hour shifts including evenings and weekends in Regina, SK.

Qualifications

• Experience in console operations or related roles.
• Completion of Grade 12 with computer operations training.
• Ability to work rotating 12‑hour shifts including evenings/weekends.

Responsibilities

• 24/7 monitoring of systems and batch processing.
• Respond to incidents and outages per ITIL processes.
• Open tickets, escalate as needed, and track resolution progress.
• Perform system reboots, IPLs, and routine audits.
• Coordinate with support and clients to maintain SLAs.
• Maintain accurate console operation documentation.

Skills

Rotating schedules

Mainframe systems

Customer interaction

Independent work

Education

Grade 12 + computer operations courses

Tools

VPN client

System IPLs / Reboots

Job description

## Console OperatorApply: In Person: Regina, Saskatchewan, Canada: Full time: Posted 7 Days Ago: End Date: September 22, 2026 (6 days left to apply): R-67695**Who We Are**At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.**The Role****Position:**Console Operator**Bi-Weekly Salary:** $2,434.23 - $2,906.78**Division:** Infrastructure Operations **Manager:**Oyebode Yebisi**Location:**Regina, SKThe Console Operator position operates a computer console, service desk and all peripheral equipment with a high level of competence. This position is responsible for successful completion of workload, batch schedules, online systems, outage recovery, monitoring/interaction of all multi-platform systems and providing Tier 1.5 level troubleshooting for all end user complaints.This position takes independent action according to procedures in response to system prompting and messages, which requires a degree of judgement.The incumbent will be required to work on a rotating shift schedule including evenings and weekends and will operate independently during a shift.**Responsibilities*** 7x24 Monitoring of system / batch processing and recovery actions.* Use Incident / Problem Management Process to report application delays affecting online availability to escalate as required.* Answer calls from Support, Call Centers and Customers; open necessary tickets, engage support and follow escalation procedures.* End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements).* Resolve complex customer complaints and requests received via service channels including phone calls, emails and Service Now using the ITIL incident management process.* Perform System IPLs / Reboots and System Audits quickly, efficiently and correctly as outlined in the procedures.* Ensure production/batch schedules are understood, communicated and adhered to. Enact instructions as given by support analysts and/or client analysts.* Perform system, network and application outage recovery procedures across multi-platforms.* Resolve scheduling (both non-application root cause analysis and change management) issues as per documented re-start instructions.* Monitor Job Schedulers and develop and recommend changes to scheduler database.* Ensure that the systems are available and performing efficiently. Identify system malfunctions and ability to initiate corrective action to maintain schedules and service levels.* Create Incidents / Problems for batch abends and system issues with relevant information.* Perform off-shift temporary scheduling changes and program promotions (ad-hoc requests).* Handling password reset requests, account lockout issues, and account reactivation for customers.* Configure VPN client on customer workstations and troubleshoot complex connection issues.* Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.* Participate in planning and execution of Disaster Recovery Exercises and various projects.* Update and maintain Console Operations process documentation and audit compliance.* Perform System recycles as required for Change and Recovery Management.* Participate in all Major Incident calls for incidents associated with the Mainframe environment.* Pro-actively identify potential problem situations and ensure corrective action is taken to minimize outages. And identity areas for improvement.* Execute checklists when applicable and ensure they are complete and accurate.* Service Requests are all received and completed according to the Change Management Process.* Perform other related duties as required and assigned.**Who You Are****Qualifications*** Experience in console operations or other related experience.* Completion of Grade 12 supplemented by scheduled courses in computer operations or an equivalent combination of experience and training.**Key Skills & Abilities**The following skills and abilities are considered an asset for this position:* Ability to work rotating schedules, which includes 12-hour shifts, evenings and/or weekends.* Working knowledge of the operation of a large-scale computer and its associated equipment and the conditions that may occur and the remedial action necessary.* Working knowledge of all available tools for controlling the Mainframe system environments at ISM.* Knowledge of all customers’ production work and ability to interact professionally with customers.* Knowledge of all operating systems, sub-systems, software/applications and services offered, as well as their recovery procedures.* Ability to work both independently and in a team environment.* Display technical interest and possess ability to respond to abnormal system conditions.* Superior interpersonal skills with a combination of good oral and written communications skills.***\\*Note:*** *This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.*