Console Operator

Kyndryl; Regina; Presencial; CAD 55.000 - 66.000; Jornada completa

Descripción de la vacante

Kyndryl in Regina, SK is seeking a Console Operator to monitor and manage core systems around the clock. You will handle incidents, changes, and outages, using ITIL processes and ensuring adherence to SLAs. The role involves shift work, including evenings and weekends, with a focus on reliability and customer service.

Ideal candidates bring console operations experience and a Grade 12 equivalent. Join a team within Infrastructure Operations and contribute to critical infrastructure health from

Formación

• Experience in console operations or related experience.
• Completion of Grade 12 with computer operations training or equivalent.

Responsabilidades

• 7x24 monitoring of system/batch processing and recovery actions.
• Use ITIL incident management to report delays affecting online availability.
• Answer calls, open tickets, and follow escalation procedures.
• End-to-end management of incidents, major incidents and changes with SLAs.
• Perform system IPLs/reboots and audits per procedures.

Conocimientos

Console operations

Educación

High school diploma (Grade 12)

Descripción del empleo

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people- Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Position: Console Operator

Bi-Weekly Salary: $2,434.23 - $2,906.78

Division: Infrastructure Operations

Manager: Oyebode Yebisi

Location: Regina, SK

Responsibilities

• 7x24 Monitoring of system / batch processing and recovery actions.
• Use Incident / Problem Management Process to report application delays affecting online availability to elevate as required.
• Answer calls from Support, Call Centers and Customers; open necessary tickets, engage support and follow escalation procedures.
• End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements).
• Resolve complex customer complaints and requests received via service channels including phone calls, emails and Service Now using the ITIL incident management process.
• Perform System IPLs / Reboots and System Audits quickly, efficiently and correctly as outlined in the procedures.
• Ensure production/batch schedules are understood, communicated and adhered to.
• Enact instructions as given by support analysts and/or client analysts.
• Perform system, network and application outage recovery procedures across multi-platforms.
• Resolve scheduling (both non-application root cause analysis and change management) issues as per documented re-start instructions.
• Monitor Job Schedulers and develop and recommend changes to scheduler database.
• Ensure that the systems are available and performing efficiently.
• Identify system malfunctions and ability to initiate corrective action to maintain schedules and service levels.
• Create Incidents / Problems for batch abends and system issues with relevant information.
• Perform off-shift temporary scheduling changes and program promotions (ad-hoc requests).
• Handling password reset requests, account lockout issues, and account reactivation for customers.
• Configure VPN client on customer workstations and troubleshoot complex connection issues.
• Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers.
• Maintain the highest standard of quality on all services and communications with the client base.
• Participate in planning and execution of Disaster Recovery Exercises and various projects.
• Update and maintain Console Operations process documentation and audit compliance.
• Perform System recycles as required for Change and Recovery Management.
• Participate in all Major Incident calls for incidents associated with the Mainframe environment.
• Pro-actively identify potential problem situations and ensure corrective action is taken to minimize outages.
• And identity areas for improvement.
• Execute checklists when applicable and ensure they are complete and accurate.
• Service Requests are all received and completed according to the Change Management Process.
• Perform other related duties as required and assigned.

Who You Are

Qualifications: Experience in console operations or other related experience. Completion of Grade 12 supplemented by scheduled courses in computer operations or an equivalent combination of experience and training.

Key Skills & Abilities

• Ability to work rotating schedules, which includes 12-hour shifts, evenings and/or weekends.
• Working knowledge of the operation of a large-scale computer and its associated equipment and the conditions that may occur and the remedial action necessary.
• Working knowledge of all available tools for controlling the Mainframe system environments at ISM.
• Knowledge of all customers' production work and ability to interact professionally with customers.
• Knowledge of all operating systems, sub-systems, software/applications and services offered, as well as their recovery procedures.
• Ability to work both independently and in a team environment.
• Display technical interest and possess ability to respond to abnormal system conditions.
• Superior interpersonal skills with a combination of good oral and written communications skills.

Being You

This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers.

That’s The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve.

You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities— including certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.

And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we're committed to helping you do just that.

Ready to make an impact? Join us and help shape what's next.