Conseiller principal en voyages d’affaires – Sabre expert

Direct Travel; Canada; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Retirement plans

Medical, dental, and vision coverage

Wellness programs

Rewards and recognition

Sustainability initiatives

Mental health support

Job summary

Direct Travel is seeking a Senior Corporate Travel Advisor to expertly arrange domestic and international trips for clients, aligning with corporate policies and preferred suppliers. This role requires seamless French and English communication, excellence in customer service, and the ability to manage complex itineraries with precision.

As part of the Operations Team, you will handle multi-segment itineraries, adhere to policies, and support clients while maintaining high service standards in a

Qualifications

• 10+ years of experience providing domestic and international travel arrangements.
• High proficiency using Sabre.
• Fluent in both French and English, written and oral, to support international customers.
• Experience creating domestic and international multi-segment, multi-destination itineraries.
• Must demonstrate thorough knowledge of airline ticketing rules and regulations.
• Proficient in producing lowest logical airfare within client’s policy.
• Understands international airfares and international ticketing.
• Proficient in Internet searches and online booking processes.
• Thorough working knowledge of exchanging, reissue of tickets.
• Must be able to thoroughly read, understand and follow client travel policies and guidelines.
• Excellent communication skills via email and phone.
• Superior customer service skills.
• Ability to meet and exceed required performance standards.
• Accurate and detail oriented.
• Work well under pressure and can deal with change and adversity.
• Working knowledge of Microsoft Office, including Word and Excel.
• Works well independently as well within a group.

Responsibilities

• Complete domestic and international travel arrangements for clients including air, hotel, ground transportation, rail and limos.
• Support multiple accounts or a dedicated customer.
• Operate within detailed procedures.
• Interact with travelers and travel arrangers and provide first-level support for customer service and technical issues.
• Ensure compliance of a client’s travel policy while utilizing preferred vendors.
• Adhere to standards in delivering customer service including phone and email etiquette and escalation procedures.
• Follow company standards regarding procedures, tools, productivity, accuracy, and attendance.
• Attend staff and training meetings for updates in travel industry and office procedures.
• Maintain favorable working relationships to foster a cooperative environment.
• Recognize that the list may not be exhaustive.

Skills

Fluent in French and English

Excellent communication

Customer service skills

Tools

Sabre

Job description

Direct Travel is seeking a Senior Corporate Travel Advisor to expertly arrange domestic and international trips for clients, aligning with corporate policies and preferred suppliers. This role requires seamless French and English communication, excellence in customer service, and the ability to manage complex itineraries with precision.

As part of the Operations Team, you will handle multi-segment itineraries, adhere to policies, and support clients while maintaining high service standards in a