Business Travel Consultant - Bilingual (French)

Kensington; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A travel services company is looking for an experienced Travel Coordinator. The role involves managing complex itineraries, handling urgent travel changes, and ensuring compliance with travel policies. Candidates should have over 3 years of corporate travel experience and be fluent in English and French. Proficiency with GDS systems and strong organizational skills are essential.

Qualifications

• Minimum 3 years of corporate travel experience.
• Must be bilingual in English and French.
• Strong proficiency with GDS systems.

Responsibilities

• Coordinate complex travel itineraries.
• Manage air, hotel, and ground transportation.
• Respond to urgent travel changes and cancellations.

Skills

English language proficiency

French language proficiency

GDS systems proficiency

Microsoft Office skills

Exceptional organizational skills

Strong communication skills

Discretion and professionalism

Attention to detail

Problem-solving abilities

Tools

GDS systems (Sabre)

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Overview

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air.

To learn more about Kensington, visit Kensington Tours (note: link intentionally removed).

What You’ll Do

• Coordinate complex domestic and international travel itineraries for corporate customers.
• Manage air, hotel, ground transportation, and special requests in compliance with travel policies.
• Monitor and respond to urgent changes, cancellations, and rebooking with speed and professionalism.
• Offer expert guidance on travel documentation, visa requirements, and travel advisories.
• Proactively identify cost-saving opportunities and negotiate better travel solutions.
• Manage unused ticket credits which include reminding travelers of unused credits.
• Group air booking working off shared Excel, Smartsheet’s, etc.

What We’re Looking For

• 3+ years of corporate travel experience, ideally in a TMC, in-house travel department, MICE, or executive support role.
• Must be able to speak and write in both English and French.
• Proficiency with GDS systems (Sabre, or similar).
• Strong proficiency in Microsoft Office, especially Outlook, Excel, and Word.
• Knowledge of corporate travel tools and platforms is a plus (Scripts, Booking Builder, Sabre profiles, Concur, etc.).
• Exceptional organizational, communication, and multitasking skills.
• Discretion, poise, and professionalism under all circumstances.
• Exceptional communication and customer service skills, especially under pressure.
• Ability to multitask, problem-solve, and stay calm in high-stakes situations.
• Strong attention to detail and a proactive mindset.
• Knowledge of BSP and ARC ticketing.

We thank all candidates for their interest however only those selected for an interview will be contacted.