Conseiller au service technique - Technical Service Advisor

Amiel; Laval; On-site; CAD 60,000 - 75,000; Full time

Job summary

Amiel Group is looking for a Technical Service Advisor to provide expert technical support to our team. The ideal candidate will have extensive customer service and appliance repair experience and will be responsible for troubleshooting issues and supporting technicians through effective communication.

Qualifications

• 5+ years experience in a second-level customer service role.
• 3 to 5 years experience in appliance repair.
• Proficiency with Microsoft Office and ability to read technical diagrams.

Responsibilities

• Provide LEVEL 2 and 3 technical support to technicians.
• Handle troubleshooting requests and appliance repairs.
• Research technical information from manufacturers.

Skills

Customer service skills

Technical expertise in appliances

Troubleshooting

Ease of learning computer systems

Ability to read technical diagrams

Experience using AI and digital tools

Tools

Microsoft Office

Job description

Join to apply for the Conseiller au service technique - Technical Service Advisor role at Amiel Group.

We are seeking a person with excellent customer service skills to advise internal technicians using their technical expertise in appliances, via phone and email.

Main responsibilities:

• Provide LEVEL 2 and 3 technical support over the phone to field technicians, call center staff, dealers, and sales reps.
• Handle call center requests and troubleshoot with technicians requiring technical expertise.
• Submit appliance replacements as a last resort when repairs are not feasible, in consultation with a supervisor.
• Perform dismantling and repair tasks on inventory appliances as needed.
• Research technical information from manufacturers.
• Perform other related duties within scope of responsibilities.

Qualifications:

• 5+ years experience in a second-level customer service role.
• 3 to 5 years experience in appliance repair.
• Ease of learning computer systems.
• Proficiency with Microsoft Office.
• Ability to read technical diagrams.
• Curiosity or basic experience in using AI and digital tools to improve decision-making and operational efficiency.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services