Conseiller au Service à la Clientèle

Randstad Canada; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Salary between $50,000 and $60,000 CAD

Bonus program up to one month’s salary

Group insurance 100% paid by employer

Group RRSP program with company match

Weekday schedule with early finish on

5 sick days per year

Job summary

Randstad Canada is hiring a Customer Service and Sales Support Advisor in Ville Saint-Laurent. The role is 100% on-site and supports commercial clients across Canada, handling calls and emails and entering orders with precision.

You will upsell related products, assist outside sales reps, manage returns and credits, and contribute to a smooth, client-focused operation on a Monday–Friday daytime schedule.

Qualifications

• 2–5 years in customer service, call center or sales support.
• Excellent proficiency with computer tools for fast data entry.
• Strong business acumen with upselling aptitude.

Responsibilities

• Respond to calls and emails from commercial clients across Canada.
• Enter orders into the computer system with meticulous attention to detail.
• Proactively suggest complementary products to maximize interactions.
• Provide administrative and logistical support to outside sales reps.
• Manage merchandise returns and apply credits to customer accounts.

Skills

Customer service

Data entry

Upselling

Adaptability

Tools

Order entry systems

Job description

Why This Position Stands Out

• Team Proximity: A 100% on-site work environment in Ville Saint-Laurent, ideal for fostering collaboration and team spirit.
• Proactivity: A role where your initiative and autonomy will be central to your success.
• National Reach: The opportunity to interact with business partners from coast to coast.

At a Glance

• Title: Customer Service and Sales Support Advisor
• Location: Ville Saint-Laurent
• Work Mode: Full-time, 100% on-site

Advantages

• Highly competitive base salary between $50,000 and $60,000, based on your level of experience.
• Attractive bonus program of up to the equivalent of one month's salary.
• Comprehensive group insurance 100% paid by the employer, including family coverage.
• Group RRSP program with a generous company contribution.
• Stable daytime schedule from Monday to Friday, including an early finish at 4:00 PM on Fridays.
• 5 sick days per year, which are paid out if they are not used.

Responsibilities

• Professionally respond to calls and emails from commercial clients across Canada.
• Enter orders into the computer system with meticulous attention to detail.
• Proactively suggest complementary products (cross-selling and upselling) to maximize every interaction.
• Provide essential administrative and logistical support to outside sales representatives.
• Manage merchandise returns and properly apply credits to customer accounts.

Qualifications

• Possess between 2 and 5 years of experience in a customer service, call center, or sales support role.
• Excellent proficiency with computer tools to ensure fast and efficient data entry.
• Demonstrate strong business acumen and a natural instinct for upselling.
• Show a high capacity for adaptability, resilience, and openness to constructive feedback.
• Have a sincere interest in the pet industry and pet welfare.

Language Justification

Our client operates across Canada. The company takes all reasonable measures to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in spoken and written English. Specifically, this position will require the employee to cover a territory that extends beyond Quebec and requires daily communication with clients and business partners who do not speak French.

Summary

Does this professional challenge speak to you?

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.