Concrete Quality & Technical Services Manager

Universal Matter Inc.; Burlington; On-site; CAD 90,000 - 130,000; Full time

Job summary

Universal Matter Inc. in Canada seeks an experienced Concrete Quality Manager to support testing, commercialization, and field deployment of concrete admixtures. You will work across lab, plant, site, and customer teams to ensure quality through testing, trials, and implementation.

The role combines hands-on testing with customer-facing responsibilities, requiring 7+ years in concrete industries and strong knowledge of materials, mix design, and standards. Travel to client locations is expected.

Qualifications

• Diploma or bachelor’s degree in civil engineering, materials engineering, concrete technology, construction materials, chemistry, or related discipline.
• Minimum of 7 years of relevant concrete industry experience, from ready-mix, precast, concrete products, cement, or chemical admixtures.
• Previous experience as a Concrete Quality Manager, Quality Control Manager, Technical Services Manager, Laboratory Manager, or similar role.
• Strong knowledge of concrete materials, mix design, batching, production, testing, and quality-control practices.
• Hands‑on experience with fresh and hardened concrete testing.
• Familiarity with applicable ASTM, CSA, ACI, and concrete industry standards.
• Strong data analysis, technical writing, documentation, and communication skills.
• Ability to build effective relationships with plant personnel, technicians, engineers, contractors, customers, and commercial teams.
• Willingness to travel regularly and attend trials that may occur outside standard business hours.

Responsibilities

• Design testing programs with R&D to translate lab developments into concrete applications.
• Plan and lead laboratory, plant, truck, and field trials of UMI concrete admixtures.
• Conduct or supervise internal concrete testing.
• Collaborate with customer quality, technical, and operations teams to support.
• Review customer mix designs and batching procedures.
• Provide technical support during trials and early deployments.
• Troubleshoot workability, slump retention, air content, and setting time.
• Ensure testing follows ASTM, CSA, ACI and customer guidelines.
• Train customers and plant personnel on storage, handling, dosing, batching, testing.
• Capture field feedback and recommend improvements.
• Support commercial team during presentations and qualification.
• Maintain records of testing, field trials, issues, actions, and performance.
• Travel to customer plants and job sites.

Skills

Data analysis

Technical writing

Documentation

Communication

Education

Diploma or bachelor’s degree in civil engineering, materials engineering, concrete technology, construction materials, chemistry, or related discipline

Job description

Department: Research & Development / Technical Services

Reports to: VP R&D

Position Overview

Universal Matter Inc. (UMI) is seeking an experienced Concrete Quality Manager to

support the testing, commercialization, and field deployment of UMI’s concrete admixture

technologies.

The successful candidate will bring the practical experience of a Quality Manager from a

ready-mix, precast, or concrete products operation. At UMI, the role will also involve direct

involvement with R&D, internal concrete testing, interaction with customers, field trials,

and implementation of UMI admixtures at concrete plants.

This is a hands-on, customer-facing role for someone who can work effectively across the

laboratory, batching plant, construction site, and customer organization.

Key Responsibilities

• Work with UMI’s R&D team to design practical testing programs and translate laboratory developments into commercial concrete applications.
• Plan and lead laboratory, plant, truck, and field trials of UMI concrete admixtures.
• Conduct or supervise internal concrete testing, including fresh properties, strength, setting time, shrinkage, and durability-related testing. cementitious materials, aggregates, admixture packages, temperatures, and production conditions.
• Work directly with customer quality, technical, and operations teams to support
• Review customer mix designs, concrete materials, batching procedures, admixture systems, and performance requirements.
• Provide technical support during trials, demonstrations, and early commercial deployments.
• Troubleshoot issues involving workability, slump retention, air content, setting time, strength, admixture compatibility, dosing, and batching sequence.
• Ensure testing is completed in accordance with applicable ASTM, CSA, ACI, or other reports, standard operating procedures, and customer application guidelines.
• Train customers and plant personnel on product storage, handling, dosing, batching, testing, and troubleshooting.
• Capture customer and field feedback and provide recommendations to improve product formulations and deployment practices.
• Support UMI’s commercial team during technical presentations, customer qualification, and commercialization activities.
• Maintain accurate records of testing, field trials, customer issues, corrective actions, and product performance.
• Travel to customer plants, laboratories, job sites, and partner facilities as required.

Qualifications

• Diploma or bachelor’s degree in civil engineering, materials engineering, concrete technology, construction materials, chemistry, or related discipline.
• Minimum of 7 years of relevant concrete industry experience, from ready-mix, precast, concrete products, cement, or chemical admixtures.
• Previous experience as a Concrete Quality Manager, Quality Control Manager, Technical Services Manager, Laboratory Manager, or similar role.
• Strong knowledge of concrete materials, mix design, batching, production, testing, and quality-control practices.
• Hands‑on experience with fresh and hardened concrete testing.
• Demonstrated ability to investigate and resolve concrete performance and production issues.
• Familiarity with applicable ASTM, CSA, ACI, and concrete industry standards.
• Strong data analysis, technical writing, documentation, and communication skills.
• Ability to build effective relationships with plant personnel, technicians, engineers, contractors, customers, and commercial teams.
• Willingness to travel regularly and attend trials that may occur outside standard business hours.

Preferred Experience

• Implementation of new concrete admixtures or technologies at commercial production plants.
• Experience with low-carbon, high-performance, precast, or specialty concrete.
• Knowledge of supplementary cementitious materials, including slag, fly ash, silica fume, limestone, and calcined clay.
• Experience with statistical quality control and concrete-production data analysis.
• Relevant ACI, CCIL, NRMCA, or equivalent concrete testing and technical certifications.

Success in This Role

Please note we use automated tools and AI in our hiring process.

Success will be measured by the ability to execute technically credible trials, generate

reliable concrete test data, resolve field issues, establish repeatable plant implementation

procedures, build customer confidence, and support the successful commercialization of

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