Concierge Supervisor - Guest Experience Lead

Sutton Place; Revelstoke; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Provincial medical

Group life insurance

Extended health care

Dental

Vision care

RRSP matching

Job summary

Sutton Place Hotel Revelstoke Mountain Resort seeks a Concierge Supervisor to lead the Concierge team, ensuring personalized guest service and smooth operations. You will oversee Bellhop, Doorman, Pool Attendants, Wine Bar, and Night Staff, driving consistent service levels.

Applicants should have strong leadership, superior communication, and a minimum of two years in a supervisory role, with guest services focus; degree preferred and valid driver's license required.

Qualifications

• Minimum of 2 years experience in a leadership role.
• Experience in Guest Services.
• Exceptional communication skills.
• Completion of a degree/diploma preferred.

Responsibilities

• Supervise Concierge department and staff.
• Ensure exceptional guest service aligned with Sutton Place standards.
• Coordinate with Head Concierge and Front Office Manager.
• Lead training for new Concierge staff.
• Maintain clean, safe, and professional work environment.

Skills

Guest relations

Leadership

Training

Communication

Education

Degree preferred

Job description

Sutton Place Hotel Revelstoke Mountain Resort seeks a Concierge Supervisor to lead the Concierge team, ensuring personalized guest service and smooth operations. You will oversee Bellhop, Doorman, Pool Attendants, Wine Bar, and Night Staff, driving consistent service levels.

Applicants should have strong leadership, superior communication, and a minimum of two years in a supervisory role, with guest services focus; degree preferred and valid driver's license required.