Concierge Sales Associate

Adecco Canada; Ottawa; On-site; CAD 22,000 - 30,000; Part time

Job summary

Cirque du Soleil in Ottawa is seeking Concierge Sales Associates to support premium sales and customer service inside the Big Top. The role offers $19.00/hour, with shifts mostly during show times and a 90 minute prior to show start up to end of show schedule.

This temporary, part-time position requires energy, strong sales drive and customer-focused hospitality. You will sell seat upgrades and Lounge/VIP packages, use Cirque du Soleil’s ticketing system, assist customers, resolve conflicts with

Qualifications

• Up-sell and advanced sales experience.
• Able to learn ticketing software and retain a high level of complex information.
• Comfortable working in a loud environment.
• Professional, clean appearance with black attire; no logos.
• Stand long hours and travel stairs frequently.
• Understand customer service and hospitality.
• Work well with others and pay attention to details.
• Available for the whole city duration.
• Bilingual in French and English is an asset.
• Must be legally eligible to work, and reside in Canada.

Responsibilities

• Sell seat upgrades and Lounge/VIP packages
• Sell tickets using Cirque du Soleil’s ticketing system
• Assist customers and answer all questions with confidence and efficiency
• Assist customers with purchase decisions
• Resolve customer conflicts with guidance from supervisor
• Maintain knowledge of products currently available to customers
• Understand and relate purchasing policies to guests
• Collect complete and accurate data from customers
• Follow proper cash handling procedures and reconcile daily transactions
• Ascertain and resolve customers’ concerns, requests, and/or complaints in a timely, courteous and informed manner
• Contribute to the environment of the concierge in a way that is conducive to customer service, sales promotion, safety, and quality of work life
• Keep the working environment clean and organized
• Performs other duties as required.

Skills

Upsell experience

Advanced sales

Ticketing software

Customer service

Hospitality

Attention to detail

Team player

Bilingual asset

Work under pressure

Physically fit

Tools

Ticketing system

Job description

Join the magic of Cirque du Soleil and help shape extraordinary guest experiences! Adecco is hiring Concierge Sales Associates to support premium sales and customer service inside the Big Top. If you are energetic, sales-driven, and passionate about delivering unforgettable moments, this is your opportunity to shine.

• Pay rate: $19.00/hour

• Location: Ottawa, ON

• Shifts: 90 minutes prior 1 hour to the beginning of the show until the end of the show. Hours will vary. | 5 days a week (subject to change according to the show schedule)

• Job type: Temporary | Part-time

• Vacancy Status: This posting is for an existing vacancy.

Here’s why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Sell seat upgrades and Lounge/VIP packages

• Sell tickets using Cirque du Soleil’s ticketing system

• Assist customers and answer all questions with confidence and efficiency

• Assist customers with purchase decisions

• Resolve customer conflicts with guidance from supervisor

• Maintain knowledge of products currently available to customers

• Understand and relate purchasing policies to guests

• Collect complete and accurate data from customers

• Follow proper cash handling procedures and reconcile daily transactions

• Ascertain and resolve customers’ concerns, requests, and/or complaints in a timely, courteous and informed manner

• Contribute to the environment of the concierge in a way that is conducive to customer service, sales promotion, safety, and quality of work life

• Keep the working environment clean and organized

• Performs other duties as required.

Qualifications:

• Have up-sell and advanced sales experience

• Possess the ability to learn ticketing software and retain a high level of complex information

• Be comfortable working in a loud environment

• Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in black shirts, pants and shoes (no logos)

• Be physically able to stand up for long hours and travel up-and-down stairs frequently

• Understand customer service and hospitality

• Work well with others

• Pay attention to the details

• Working fast and efficiently under pressure

• Have a welcoming and friendly attitude (smile and proper greetings)

• Know when to get the help of a supervisor

• Availability for the whole city duration

• Bilingual in both French and English is an asset

• Must be legally eligible to work, and reside in Canada

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.